@Jasson,

I regret to hear about your experience, and I want to explore what went wrong with my team to understand why you couldn't utilize the product effectively.

It's worth noting that we launched the LTD almost four years ago, and your refund request comes quite some time after the purchase. Can you confirm if you bought it directly from our website or AS?

I wonder if your requests were beyond the product's intended usage or involved customizations for your specific project. While we strive to support our users as much as possible, it's not practical for us to provide tailored services to every individual.

We usually consider refund requests seriously; however, requesting a refund after such a long period is uncommon. Even other companies never offer refunds after months or years of purchase.

I feel that your current rating doesn't accurately reflect our efforts and may unintentionally misrepresent our service due to the circumstances.