Hi Peter, 1 of your reviews discussed support concerns I just purchased Tier 4, sent a ? & the response takes 1 day

Question

How do we get live chat during working hours? New folks to the platform need actionable support to get going and to get an ROI on your fantastic tool.\u000a\u000aLet us know your thoughts.

Peter_GetSales · Answer

Hey there, thanks for a great question. Actually, I hope this review would be deleted :D\u000a\u000aWe do our best to reply quickly, but it\u0027s not possible in some cases as we simply don\u0027t cover 24/7 now. However we need to set up right expectations and 1 day is what we can guarantee. \u000a\u000aThis also help customers rely on our AI chatbot, guidelines \u0026 onboarding videos more heavily, rather than asking for help without exploring the product deeply (which is essential with getsales). One more thing, you can\u0027t imagine how many chats are created with no enough details to help, so not live support help with it, as our customers share all relevant details to make sure they get the complete answer.\u000a\u000aPeter

itsbrian · Answer

Just watched a few of their YouTube videos (thick accents!). They\u0027re on the other side of the planet so 1 day isn\u0027t unreasonable 🙂

580c385d2d5949368b2f8d83ad68f7d3 · Answer

Hi ItsBrian, I had an opportunity to watch Peter's videos, and I instantly appreciated the thoroughness of the training and the power of GetSales.

So yes I am a huge fan, would highly recommend the product and agree with you regarding the support timing based on their location, which I just learned about.

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