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Member since: Aug 2021Deals bought: 344
3 stars
3 stars
Posted: Dec 5, 2024

Tool is not so bad but support nowhere

I really wanted to love this tool as it worked as expected with some features a bit buggy but it has its potential. I would love to see a mobile app so we can give feedback to our team when I'm on the way to clients. The biggest disappointment was NO SUPPORT. I reached out to them on their chat - nothing. Emailed them - nothing. Left a question in here on AppSumo - answered I should have their email or support chat which I did but nothing. If there is no support then you have nothing in your hands.

Founder Team
Alper_Xtensio

Alper_Xtensio

Edited Dec 5, 2024

Hi there,

This is odd to hear—we’re always online and do our best to reply very quickly (except when we’re sleeping!). I’m really sorry if something slipped through the cracks. Please email me directly at alper@xtensio.com, and I’ll personally make sure to address any questions or concerns you may have. I hope we can make things right!

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