hoffmanngabriel89Q: Urgent Question on Contradictory Legal Terms - We need immediate legal clarity.
On AppSumo, we concluded the contract under these clear conditions (also on our invoice):
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"Get lifetime access to Yapper."
"All future... plan updates."
"If the plan name... changes, it will automatically transfer..."
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Your terms and conditions directly and arbitrarily deprive us of these contractually granted rights through clauses that allow you to:
1. Deny All Promised Updates: "Lifetime access does not entitle you to access future versions/upgraded features."
2. Abandon Us During a Company Sale: The new owner is "not obligated to honor lifetime plans."
3. Terminate Our Access at Will & Without a Refund: "...reserves the right to... terminate access entirely... In such cases, no refunds will be provided."
Which contract is legally valid for us: the AppSumo agreement with guaranteed rights, or your T&Cs that nullify them?
Emmet_Yapper
Edited Dec 2, 2025A: Hi & thanks for your question!
We added these as legal protections to make sure Yapper could continue to operate for our users under extreme circumstances. However, they seemed much more extreme then we intended and recognize how they might be off putting to deal holders.
We've since removed this language from our terms. You can go to our terms & conditions to verify.
I hope that helps put your mind at ease. Thanks again for being a user!
Best,
Emmet
Verified purchaser
I can see that you have bought?
Verified purchaser
Of course, I have written a review in which you see me as a verified AppSumo plus buyer.
Verified purchaser
Hey Guys - This cant be right guy? PLEASE clarify before I refund. I REALLY don't want to do that (Note to Noah & Team AS)
Verified purchaser
This is the current situation, see for yourself "https://yapper.so/terms" under the section "7.1 Lifetime Plans." I am also in talks with Appsumo, as this feels like another scam to me and many other Appsumo users. After all, it is a "select deal".
Verified purchaser
Reply to Emmet (1) - I unfortunately have to split the message due to text limitations!
Before writing this message, I naturally double-checked the Terms of Service (ToS) of numerous other software companies from which I hold LTDs. Not a single one contains clauses that are as extremely one-sided and hostile to customers as yours.
Your ToS do not protect you against "extremely rare scenarios."
Verified purchaser
Reply to Emmet (2)
• You can deny us all promised updates.
• You can strip us of our entire investment in the event of a company sale/acquisition.
• You can terminate our access at your own discretion ("commercially unreasonable") without any refund.
Verified purchaser
Reply to Emmet (3)
This is not a "safeguard"; it is a pre-formulated termination of contract at the expense of your most loyal, early supporters.
The terms agreed upon on AppSumo (Lifetime access, all updates) stand in irreconcilable contradiction to your ToS. According to established case law in most countries, particularly in the US and the EU...
Verified purchaser
Reply to Emmet (4)
specific contractual agreements take precedence over contradictory standard terms that unreasonably disadvantage the customer.
Your ToS do exactly that. Therefore, they are not only "non-standard" but most likely legally unenforceable.
If you do not deem it necessary to make your ToS fair, I—and likely many other buyers—will withdraw our purchase.
Hi everyone, please see my updated response! We hear you loud & clear. We never intended for our terms to come off as so extreme. We've since removed them.
We're focused on building an excellent product that you love and use regularly.
Verified purchaser
I think this product has incredible potential, and it's truly one of the best offer I've come across in the arena of ai video creation—even if it were priced at $29–49/month after the LTD, it would still be worth it. It would be deeply disappointing if the founder were to abandon it later, especially aftr so many loyal users have put their trust & hope into it.