I’ve been trying for more than a week to access Yapper after purchasing Tier 4. At this point, the situation is simple: I cannot use the product at all.

When I try to register or log in with my main email address (the one tied to my AppSumo codes), I receive a verification link, click it, and land right back at the start, being asked to request a new verification link. This loop never ends.

I contacted AppSumo support multiple times. They forwarded everything to the Yapper team repeatedly. Nothing happened. No response, no workaround, no actual support.

To make sure the issue wasn’t on my side, I tried registering with my Gmail address. That worked instantly. But of course, none of my AppSumo codes are associated with that account, so all I get is a free plan that I cannot upgrade. The paid Tier 4 codes are stuck on the email address that cannot be verified and cannot log in.

After more than five support rounds, zero progress, and no reaction from Yapper, I’m left with no way to access the product. I can’t evaluate the tool itself, because I haven’t even seen it from the inside. What I can evaluate is the onboarding and support experience, and that has been extremely poor – especially disappointing as an AppSumo Plus member.

At this moment, this deal is unusable for me.