1. Some sections are still in French 2. Most features cannot be customised at all 3. I did a test and sent the links to my team but they all reported it opened some gibberish in French. Thank God it wasn't a customer 4. There is no way to customise the AGREEMENT which testimonial givers get. The wording and structure is bad and not something I would like my customers to see. Yet, there is no way of editing this 5. This is not refundable!
Founder Team
Melanie_YourCharlie
May 9, 2024
Hello ! We’re sorry you’ve had trouble using our software. - We’ve worked on our translations, so you shouldn’t have any more untranslated sections. - In fact, some features are not customizable. This is a choice we’ve made to make it as easy as possible for you to request a video customer review. We provide a tool to simplify these requests. If we were to leave everything open to customization,...
Our use case for this product is to collect testimonials from in-person events, to get more people to future events.
YourCharlie is making it easier for us to solicit feedback from guests.
PROS Easy to import customers by CSV file or manual input.
Very simple to set up the questions. Tip: Shorter questions are better.
Easy to add a introduction video of yourself, asking for a testimonial. Tip: Make your own video very simple, to entice your customers to record their own videos.
YourCharlie has a photo/video release statement, that your customers will have to accept to give a testimonial.
The output from YourCharlie is usable straight from the start. And you can download the source video files as well.
CONS The platform is a bit unpolished.
No easy way to batch change country code for the phones to the US.
No way to tag more than one contact at a time.
WISHLIST Translate entire platform to English. There are portions of the onboarding that are in French.
Make it easier to bulk tag people, and change tags.
Make it possible to bulk change country code for phone numbers.
Make it possible to sort the contacts or hide contacts that have left video testimonials. Make it possible to sort on tags.
It's clear that this is a small team that takes this product seriously. However, that does mean that if you have an issue or a question, helpdesk might take a long time (more than a week) to get back to you if you.
All in all - I look forward to using YourCharlie to get more customers to our events.
Founder Team
Melanie_YourCharlie
May 9, 2024
Thank you for your clear and precise review of our YourCharlie service. You sum up our Saas very well. We’re glad you’re happy with YourCharlie and will continue to use it. Indeed, as you say, we’re a small team. We do our best to meet our users’ expectations, and we’re sorry if we’ve taken a while to get back to you. Regarding your wishlist, we take into account all your requests and thank you...
I had an exceptional experience with the YourCharlie service. I found it incredibly easy to use and it impressively streamlined the process of collecting video testimonials. Not only was the platform user-friendly, but the team provided exemplary assistance and guidance. The support I received from the YourCharlie team clearly demonstrated their dedication to providing a good customer service. Definitely a high-quality and beneficial tool for any business.
In a few hours I managed to collect video customer testimonials. This product is easy to use, whether for me or for my clients. My clients aged around 50 had no difficulty recording their video whether in French or English. The integration on my website is easy and displays very well. I recommend this product.
Founder Team
Melanie_YourCharlie
May 9, 2024
Hi 👋 thank you very much for your recommendation. It’s a real pleasure to read reviews like yours. Thank you for highlighting how easy it is to use our service! Whether you’re 20 or 50, everyone is capable of giving a testimonial on video to give credit to a company. I’m glad to see that you have satisfied customers, and that they’re sharing it with you on video. That’s exactly why we developed...
⭐️ deserve 1 star for having a nice concept implemented
Why I’m taking the other stars away in my review
- it’s Not refundable and we bought multi and realised later - Widget is in French and cannot be customisable - we cant remove branding even though we have paid kinda premium for it - cannot split reviews into multiple widgets if you are having multi products. And YouTube and custom uploads of those testimonials creation just more resistance for us!!!!!! - less customer centric in regards to customisation/white labelling and more. - it kind of slightly up sells their own brands rather than yours in the end when customers provides the final review which is really annoying for some of our clients (I can understand it’s good for their business but non consumer centric)
Thanks
Founder Team
Melanie_YourCharlie
May 9, 2024
Hello 👋.
Thank you for your feedback, it is essential for us and allows us to improve in order to best meet your expectations. Let me answer the points you raise. Regarding the refund: our monetization system is performance-based. You benefit from an offer that only you have access to at appsumo. We can't afford to refund an offer as attractive as yours. This has been seen and agreed by...
Verified purchaser
Not Ready for the English Market
I have had a poor experience with the tool
1. Some sections are still in French
2. Most features cannot be customised at all
3. I did a test and sent the links to my team but they all reported it opened some gibberish in French. Thank God it wasn't a customer
4. There is no way to customise the AGREEMENT which testimonial givers get. The wording and structure is bad and not something I would like my customers to see. Yet, there is no way of editing this
5. This is not refundable!
Melanie_YourCharlie
May 9, 2024Hello !
We’re sorry you’ve had trouble using our software.
- We’ve worked on our translations, so you shouldn’t have any more untranslated sections.
- In fact, some features are not customizable. This is a choice we’ve made to make it as easy as possible for you to request a video customer review. We provide a tool to simplify these requests. If we were to leave everything open to customization,...
Share YourCharlie
Verified purchaser
Easy to use, got room for improvement
Our use case for this product is to collect testimonials from in-person events, to get more people to future events.
YourCharlie is making it easier for us to solicit feedback from guests.
PROS
Easy to import customers by CSV file or manual input.
Very simple to set up the questions. Tip: Shorter questions are better.
Easy to add a introduction video of yourself, asking for a testimonial. Tip: Make your own video very simple, to entice your customers to record their own videos.
YourCharlie has a photo/video release statement, that your customers will have to accept to give a testimonial.
The output from YourCharlie is usable straight from the start. And you can download the source video files as well.
CONS
The platform is a bit unpolished.
No easy way to batch change country code for the phones to the US.
No way to tag more than one contact at a time.
WISHLIST
Translate entire platform to English. There are portions of the onboarding that are in French.
Make it easier to bulk tag people, and change tags.
Make it possible to bulk change country code for phone numbers.
Make it possible to sort the contacts or hide contacts that have left video testimonials. Make it possible to sort on tags.
It's clear that this is a small team that takes this product seriously. However, that does mean that if you have an issue or a question, helpdesk might take a long time (more than a week) to get back to you if you.
All in all - I look forward to using YourCharlie to get more customers to our events.
Melanie_YourCharlie
May 9, 2024Thank you for your clear and precise review of our YourCharlie service.
You sum up our Saas very well. We’re glad you’re happy with YourCharlie and will continue to use it.
Indeed, as you say, we’re a small team. We do our best to meet our users’ expectations, and we’re sorry if we’ve taken a while to get back to you.
Regarding your wishlist, we take into account all your requests and thank you...
Share YourCharlie
Verified purchaser
Great service
I had an exceptional experience with the YourCharlie service. I found it incredibly easy to use and it impressively streamlined the process of collecting video testimonials. Not only was the platform user-friendly, but the team provided exemplary assistance and guidance. The support I received from the YourCharlie team clearly demonstrated their dedication to providing a good customer service. Definitely a high-quality and beneficial tool for any business.
Share YourCharlie
Verified purchaser
Easy to use
In a few hours I managed to collect video customer testimonials. This product is easy to use, whether for me or for my clients. My clients aged around 50 had no difficulty recording their video whether in French or English. The integration on my website is easy and displays very well. I recommend this product.
Melanie_YourCharlie
May 9, 2024Hi 👋 thank you very much for your recommendation. It’s a real pleasure to read reviews like yours. Thank you for highlighting how easy it is to use our service! Whether you’re 20 or 50, everyone is capable of giving a testimonial on video to give credit to a company. I’m glad to see that you have satisfied customers, and that they’re sharing it with you on video. That’s exactly why we developed...
Share YourCharlie
Verified purchaser
Hones feedback
Detailed overview
⭐️ deserve 1 star for having a nice concept implemented
Why I’m taking the other stars away in my review
- it’s Not refundable and we bought multi and realised later
- Widget is in French and cannot be customisable
- we cant remove branding even though we have paid kinda premium for it
- cannot split reviews into multiple widgets if you are having multi products. And YouTube and custom uploads of those testimonials creation just more resistance for us!!!!!!
- less customer centric in regards to customisation/white labelling and more.
- it kind of slightly up sells their own brands rather than yours in the end when customers provides the final review which is really annoying for some of our clients (I can understand it’s good for their business but non consumer centric)
Thanks
Melanie_YourCharlie
May 9, 2024Hello 👋.
Thank you for your feedback, it is essential for us and allows us to improve in order to best meet your expectations.
Let me answer the points you raise.
Regarding the refund: our monetization system is performance-based. You benefit from an offer that only you have access to at appsumo. We can't afford to refund an offer as attractive as yours. This has been seen and agreed by...
Share YourCharlie