Q: What’s up with support and emails?
I have a question about Support that used to be somewhat responsive, but I looked at my Support ticket and it’s been two weeks. Nothing. I resent it again still nothing but I get this continuous stream of “buy more” and promotional emails. I also have not seen what has improved or what’s new since all of us on AppSumo purchased it because we don’t get any updates On the product, can you please clarify this is. Support is crucial when emails and landing pages and these types of features are crucial to a business.
Abi_Zagomail
Nov 5, 2024A: Hi,
Did you check your inbox?
We are working on dev of new features. In drag drop editor you can see many new added AI features.
If you're using specific features or looking to improve or develop some new please let us know via roadmap link we've already sent you by email
Ali_Niyaz
Verified purchaser
Can you check your change log, It's not been updated for more than a year.
Verified purchaser
@MOT2326 have you seen their promotional email are even sent by Intercom? They are not even using their own platform to send their own email campaigns. Just a waste of money and time.
MOT2326PLUSVerified purchaser
Abi @ali_Niyaz has a point. Why are not using Zago for your own email and why are there so many complaints. You should hire someone for just support at least and fix the issues. This is untrustworthy and the promotional emails should stop if you can't support it properly. It's is unfair.
We use intercom like many other ESPs simply because it has some advanced CRM features