Just refunded - no reaction after contacting support - very poor experience
We bought the product on 27.01.2025 - waited three hours after the registration of the product for an confirmation mail -> nothing happened so far
Opened a Chat ticket the same day on the product website to ask for support -> nothing happened so far
Wrote on 28.01.2025 directly an e-Mail to support mail --> nothing happened so far
That´s why we refunded today -> very poor experience
This process certainly also has an unpleasant aftertaste for the appsumo platform.
Abi_Zagomail
Feb 7, 2025We are currently experiencing email sending issues due to an IP downtime from our provider, QuadraNet. This may affect email confirmations and other notifications.
Our team is actively working to mitigate the impact, and we are closely monitoring the situation. You can check the status of the incident here: https://status.quadranet.com/ and https://zagomail.freshstatus.io/
We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as soon as we have more information.
Thank you for your understanding.