Soooo many gotchas.
I wish I had tested this software out during the return window, because I'm dead-set on finding something else.
On the surface, it definitely looks like a viable replacement for some of the email campaign and automation softwares out there, but there are some things that simply don't work, and surprises along the way:
- Sending email verification message does not arrive, and without it, no sending, so you MUST go to support, they will generate a verification link manually (they don't fix the issue, but you do get a link to click).
- Support chat says they reply in "under a minute" - that's a complete fabrication - you'll be lucky to get a reply in 24 hours. You might have to chase them for a few days. I think they are probably a one-person team.
- When designing campaigns, nothing is saved to browser or background saved so if you walk away and come back, you risk losing all your work (I lost 8 hours of work on a campaign).
- Before sending your first campaign, they force you to "verify" again, with a button sending you to an external survey software and requesting an intrusive amount of personal and business information from where your contacts come from, business size, down to screen shots from your old email software with delivery and open rates - this looks suspiciously like data gathering for resale. Also, no other email service requires this. If you don't have access to this data, you have to go to their LEGENDARY support /s.
The only thing that Zagomail does reliably is send me license upgrade offers weekly...
Abi_Zagomail
Jul 16, 2024Hey Brendon,
In the questions section I already replied to your request, please consider the following:
-If the verification link for email does not arrive (it happens rarely) then you can simply contact our support and we will send it to you.
-The approval form is made to check if your list is compliant with our anti spam policy (we made this since years to kick out spammers from abusing our platform, and btw this is part of our terms shared with appsumo)