info4209Q: On your site you say this about the fee.
So, what if a customer files a chargeback? or if we have to refund them in full, do you refund our fee too?
By choosing the Advanced or Unlimited plan - in addition to the monthly usage fee - Zakeke holds a transaction fee on each customized product sold by the merchant.
The transaction fee is calculated on the final product price excluding any tax and shipment. The fee is calculated on each item, not the entire value of the cart.
Regardless of the sale price of the product, the fee has a price floor of 0.05 and a cap value of 15.00 on a single product
IMPORTANT: since Zakeke charges you in your currency, the fee floor and fee cap will be in your currency.
See a couple of examples here below:
- Example for the price floor of 0,05: you've a product priced $ 0.55. By applying the 1,9% trasaction fee, the value to pay to Zakeke would be $ 0.01. In this case, Zakeke applies the price floor of 0.05.
- Example for the cap of 15,00: you've a product priced $ 3,000. By applying the 1,9% transaction fee, the value to pay to Zakeke would be $ 57.00. In this case, Zakeke applies the cap value of 15.00.
Carlo_Dalessandro
May 15, 2024A: Hi, once a product has gone through checkout, Zakeke generates the print-ready files and/or the list of options (based on the type of personalization) and the fee gets applied. Zakeke's job is done, no matter what happens after that as Zakeke does not take care of deliveries and returns and there is no way for Zakeke to know if the product is returned.
Hello there, regarding your chargeback question:
Zakeke job ends when a print file or a list of options is generated after the purchase. That's when you pay the fee. After that moment, Zakeke does not know anything on how the order goes as it is still managed by your own system (Zakeke does not manage cart/checkout and order fulfillment)
I just want to chime in. I understand what you guys are saying. But if your company truly cares about your clients (us on AppSumo), wouldn't it make sense to charge only we made a successful sales rather than you charge whenever there is a sales opportunities.
Imagine you bought an Apple computer from Apple and then you dont like it and you refund it and you are not going to get 100% back coz Apple charge you for restocking fees. IMAGINE...if Apple would have done that..they wouldn't be a 2Trillion business like today.
Verified purchaser
Well, I disagree with you in the sense that you can fully see if a refund was made in the system.
Magento shows if a refund was made and how much was refunded.
The same would be true for other platforms I assume.
When you make someone a custom shoe or garment you will still have 10% returns.
Now we have to calculate the zakeke fee in our pricing, and account for returns, thus leading to a higher price on the customer side.