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Rake

Connect and collaborate across channels on the one-stop messaging platform for all stakeholders

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Between Slack, LiveChat, email, workflow updates, and project due dates, your team is always on the verge of sitcom-level misunderstandings. (“‘Higher traffic’? I thought you said ‘Hire Travis’!”)

But poor communication is no laughing matter when something important falls through the cracks and it costs your business.

Get your team in perfect harmony with an all-in-one web platform that effortlessly combines messaging and collaboration.

Introducing Rake.

TL;DR

too long didn't read
Simplify team communication with private DMs, channel conversations, and more
Alternative to: Slack and LiveChat
Access a two-way omnichannel chat with custom website widgets and integrations
Best for: Sales teams, schools, teams, and online marketplaces looking to improve collaboration with a unified messaging hub

Overview

Rake is a centralized messaging web platform that simplifies omnichannel and workplace messaging with efficient and easy-to-use tools.

With Rake, you get a multipurpose solution with critical team collaboration tools like channel conversations and direct messages.

So unlike your weekly book club, everyone on your team will be on the same page. (“You guys, The Girl on the Train and The Girl from the Train are two different novels.”)

And Rake’s omnichannel chat even connects you to site visitors, social media fans, customers, and prospective clients, so you can easily grow your sales and improve customer service.

Direct messaging and channel conversations help your team collaborate, close deals, get results, and resolve problems faster.

Rake is your dream messaging platform: it incorporates familiar features from other popular collaboration and chat tools.

Everything you need is in one place, too, so you can share your messages, ideas, announcements, links, files, documents, images, calendar appointments and more!

And don’t worry—with the genius Rake mobile app, you can stay connected even when you’re on the go.

Thanks to the Knowledge Base feature, your team can keep track of key information and FAQs without the hassle.

And because knowledge is power, you can even extend the Knowledge Base to your website, which integrates perfectly into active chat conversations for your customers.

Improve overall response consistency across your team, both internally and on your website with the Knowledge Base function.

Best of all? Chat conversations are searchable, so you can quickly circle back to your colleague’s latest epiphany. (“Hear me out—what if we had Summer Fridays in the winter?”)

Rake lets you perform searches across conversations with filters by channel, customer, date, platform, channel, and user—the options are endless!

Of course, all messages are also encrypted in transit and at rest natively, so you never have to worry about security.

And with Rake’s 2-way omnichannel chat, you can connect with your customers on the most popular messaging platforms and digitally meet them wherever they are.

You’ll seamlessly establish a consistent customer experience, boosting convenience and maximizing business opportunities.

The 2-way omnichannel chat lets you connect with your customers on all the most popular messaging platforms.

You can instantly activate Rake’s highly-customizable live chat just by adding a single line of javascript.

And because all the settings are managed server-side, you can install it and forget it. Talk about low maintenance!

Plus, with Rake’s Website Visitor Monitoring feature, you get real-time notifications about new site visitors with a rundown of their location and which site brought them to you.

So unlike the pitfalls of online dating, you’ll know exactly what your site visitors are looking for and how to close those deals.

Get real-time notifications about site visitors and send out targeted chat messages that help you close deals.

We all know how hard task management is. (RIP to the Moleskine planner you bought on a whim and never used.)

Rake’s Task Management feature steps into the 21st century, with a simple and organized interface that keeps your team accountable.

Use Task types to define workflows, due dates, assignees, and webhooks, so your team can always be responsive and on track for success.

The Task Management feature offers chat integration, custom types, assignments, and reports to help your team exceed goals.

Just because you can get in touch with your team on dozens of platforms doesn’t mean you should. (“What do you mean, you don’t want to follow me on Spotify? My playlists are fire.”)

You can’t afford to waste your workday hoping everyone will magically be in sync.

That’s why Rake takes care of centralizing communication for you, so your team can get back to doing what it does best.

Get lifetime access to Rake today!

P.S. Learn how to use Rake like a pro by catching our training webinar replay here: Webinar Replay!

NEW: No codes, no stacking—just choose the plan that’s right for you!

FounderFounder

Updates from Rake

March 03, 2021

Posted Feb 9, 2023

March 05, 2021

Posted Feb 9, 2023

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Questions
Reviews

Questions & Reviews

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Showing 5 of 78 questions

Q: Supporting our Ukrainian teammates Hello there, Everyone at Rake hopes this finds you healthy and thriving.

Today, we decided to re-launch Rake on the Product Hunt platform. There are several reasons for this, but none bigger than helping the world know Rake has been built by some wonderful Ukrainian developers and engineers. Our Ukrainian team have become our work brothers and sisters and they mean the world to us. Help us tell the world they are valued and we appreciate their work by visiting our new Product Hunt listing and sharing your positivity: https://producthunt.com/posts/rake-3

This re-launch does include big advancements for Rake and a tease for next month's release.

Pre-Chat Forms
Many of our customers have requested pre-chat forms for the website chat widget we provide. This build is now complete and a live option in the Rake workspace. These forms are built in a new 'templates' Rake category. The forms are smart forms in that they allow for rules and stacking associated with when they appear in the chat widget and how visitors use them.

https://docs.rake.ai/apps/rake-user-guide/live-chat-widget#message-templates-and-pre-chat-forms

Late March release
In very late March of this year, we plan to push our first iteration of OUTBOUND MESSAGING. Outbound Messaging can be thought of as automated campaigns with smart rules applied to who receives the campaign, what to do with message replies and more. Our first release will include single outbound message capability. This will essentially feel like you're sending someone an SMS text from your Rake workspace.

Universal Channels
At first glance, universal channels seem similar to guest functionality found in many messaging platforms. Upon further review, you'll agree Rake's Universal Channels are a stand-out feature in the Rake universal messaging platform. A Universal Channel from Rake allows users (guests) to fully participate in the channel while using their preferred messaging platform like SMS and WhatsApp. This means the guest will likely never see or use the Rake app and will never be exposed to your Rake workspace. We built this to help you host better conversations with more participation and less complaints about not liking Slack or not knowing how to use Monday.com.

MikeH_RakeFeb 21, 2022
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Q: Hello Dear Sumolings, i started purchasing software extensively in APPSUMO past year thinking I have found a goldmine.

One of my purchases was rake.ai (an omnichannel communication platform). I purchased the highest tier around 7 months ago. I had not even started using this software and 3 weeks ago I found that rake.ai website was down. No communication, nothing. I sent several emails to hello@rake.ai , their support email. Again no response for several days. Then i found the creator in Linkedin and contacted him. No response. Later i posted a public question via comment in one of his posts. My comment was simple and I just politely asked "if rake.ai is down and when is it expected to be up and running". Immediately i received a private reply saying Rake.ai has permanently been shut down and the creator Mike Hendrix has left the company (He still continues to show that he is associated with Rake.ai in his profile pic in twitter). He also commanded me to remove my public comment saying that the post where i commented was not the the right post to ask such questions. Here goes down the drain my 99 + 99 USD agency plan. Are such experiences common in Appsumo? There are some software that I wish to buy. But due to this bad experience, I have decided not to buy any new software in Appsumo for some time. I have realised that many more software might not be shutdown by founder outright. But we will never know if the development has stopped and there is no maintenance. What is your suggestion / advice in such situation sumo-lings?

PotionsTeacherJun 7, 2022
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Q: Hello Appsumo team, rake is down and may be a lot of purchasers are confused.

Why dont you publish my question so that other users also come to know about this.

PotionsTeacherJun 1, 2022
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Q: rake.

ai seems to be down. What is the problem? Is it going to be back?

PotionsTeacherMay 30, 2022
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Q: Hello, This whole week, I can't access rake app and your website https://rake.

ai/ : 403 Forbidden
Please check it.
Thanks

tonylePLUSMay 31, 2022
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