Name: eniston Knowledge Bases
Brand: eniston Knowledge Bases
SKU: 3567
Price: 79 USD
Availability: InStock
Rating: 4.95 (175 reviews)

Question 1

How can I contact eniston support directly?

Accepted Answer

You can contact eniston support by emailing hello@eniston.io. Additionally, you can use the in-product support widget available in the lower-left corner when logged into the backend. Support is offered in English and German, and response times may vary depending on your time zone.

Question 2

What features does eniston Knowledge Bases offer?

Accepted Answer

eniston Knowledge Bases offers a range of features including a clean and intuitive interface, hassle-free setup, customer feedback collection, a rich text editor, team collaboration, custom domains, customizable appearance, integrated search, article statistics, access restrictions, export and sharing options, interlinking articles, dark mode, no upload limits, translatable themes, and more.

Question 3

How do I authenticate to the eniston API?

Accepted Answer

To authenticate to the eniston API, you need to include your access token in the Authorization header of your HTTP requests. For example: `Authorization: Bearer YOUR_ACCESS_TOKEN`. The API provides read-only access to your bases, categories, and articles.

Question 4

Can I remove the 'Powered by eniston' backlink from my knowledge base?

Accepted Answer

Yes, you can remove the 'Powered by eniston' backlink by making a one-time payment. This option is available on the 'Add-ons' page under the 'Remove "Powered by" backlink' section. Note that starting in 2024, the option to disable backlinks freely was removed for workspaces created after December 31, 2023.

Question 5

How can I delete my eniston account?

Accepted Answer

To delete your eniston account, go to your account settings and click on the 'Delete Account' link at the bottom of the page. Confirm the deletion to erase all your data. Please note that you can only delete your account if you do not have an active subscription; you need to cancel your subscription before deleting your account.

Question 6

What payment options does eniston offer?

Accepted Answer

eniston uses Paddle as its payment provider, offering payment options such as Credit Card, Apple Pay, Google Pay, and PayPal. Other methods are not available at this time.

Question 7

Does eniston charge on a per-user basis?

Accepted Answer

No, eniston does not charge on a per-user basis. This pricing model makes eniston very affordable for growing teams, allowing you to invite as many people as you want into your workspaces without affecting the price.

Question 8

Where is my data stored when using eniston?

Accepted Answer

eniston complies with the EU General Data Protection Regulation (GDPR) and guarantees server locations in Germany with ISO 27001 certification. Servers are regularly updated with security patches, and the underlying software is maintained with regular updates.

Question 9

What is the 'Enhanced Editor' add-on in eniston?

Accepted Answer

The 'Enhanced Editor' add-on is a monthly subscription that unlocks AI tools and additional formatting options, such as text color and text background color. The AI tools help you quickly generate text and images, improving your content creation process.

Question 10

What is a workspace in eniston?

Accepted Answer

A workspace in eniston is a place where you manage knowledge base documents for a single product, website, or app. Each workspace can have a different team, custom domain, and settings. The 'Business' plan allows up to 10 workspaces, while the 'Plus' plan allows up to 2 workspaces. Additional workspaces can be purchased with a one-time payment.

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