I have used it for 2 years, and they have cost me lots of time and nerves. Their backup broke frequently, not that they discovered it but me. Support was always super slow, days to respond weeks to fix. (and it kept breaking). I always asked for why it did happen and what I could do differently, the answer was always "it's fixed". (red flag) It's fast, yes. Don't let that deceive you. The performance for an annually paid hosting is unacceptable.
One Year Later, After Renewing, Things Got Worse, Not Better.
Out of 210+ codes purchased on Appsumo, I've only been gravely disappointed in a couple of them. If I hadn't had so many good experiences with Appsumo, this one would've been enough for me to condemn Appsumo. It really is that bad;
One is PublBox, which simply went offline completely "due to covid". But that pales in comparison to the nightmare that is 10web.
This one, I WISH they would go out of business because MAN, they are really screwing people. Not only did I lose a client because their SEO tanked after switching to 10web, which I was willing to look past. Then, reality started to dawn on me when I saw how broken all of their plugins were.
But yeah, Google Cloud Hosting right?! Must be fast and what a great price! Well, not really. You can get MANAGED Google Cloud hosting where you actually get control over the resources and where the support gets back to you. But hey, I dont mind slow support as long as they are useful. 10web's support is glacially slow and absolutely useless.
Not suprising, considering the platform they are supporting is completely broken. My sites would go down on an almost monthly basis with 5xx errors and they would claim it was due to plugins, even though I disabled the plugins trying to troubleshoot myself. Not to say they're lying, as they are completely clueless and middlemen between their equally useless devs.
Now for the platform itself, nothing works: Security + Speed Optimizer break the site in one form or another. The SEO plugin is useless unless you want to pay an insane amount for Ahrefs API package. The automatic backups tend to turn off when the plugin is updated, but it doesnt really matter because restoring the backups (or restore points for that matter) doesn't do anything at all.
I've wasted so much time trying to like 10web. I'm writing this review in the hopes of saving someone else the pain that I did. By the way, it's not even fast. Server response times are literally off the charts and not in a good way. See the before and afters of my server monitor below.
I have had awful experiences with their customer service. They take days if not more then a week to get to your ticket. Very nice support team that responds quickly during the day, but they never know an answer and forward it off to the developers so if you have an issue expect it will be about a week until they get to it. Then they break things on your site, like every image on the site, and didn't check it even though my ticket was about their awful image optimization. Ticket resolved!
Restoring backups never worked for any of my sites. Restore points do work however, but it only saves up to the last 10, but I only have 5 recent restore points available. So if you need to go back 2 weeks you can't. Sweet.
They have not added 1 theme since a year ago. Although the themes page still says more themes coming soon! Good one.
I have not noticed 1 feature or update or upgrade added in the past year.
I give it 2/5 stars because of the potential it HAD and their price compared to WP Engine and others, and their uptime was pretty good with only a few downtimes throughout the year. But after a year of nothing that I've noticed new except customer service getting worse it's an easy pass to move my sites away and end this deal. They don't have the development support team to handle enquiries like Bluehost which fixes your issue while you're in live chat.
Complete waste of money and one of the very few deals I regret getting here. And I've gotten a few.
This is the worst AppSumo deal I've bought. To make matters worse I stacked it so it's one of the most expensive deals I've bought. Their managed hosting service is a joke. The 60 day refund window closed while I was running down the clock on my old (reliable) web host, so I'm going to have to swallow the loss. There isn't even live chat - but they'll email you to say there is live chat - no chat link provided of course. The only positive that has come from this experience is the realisation of just how good SiteGround are. Their 1st line live chat is way better than the glacial-paced 'support' from 10Web. I'd be surprised if 10Web doesn't try to come back to AppSumo for another payday in the future based on the profit margin they made this time around. If they come back my advice is to avoid and find/stick with an established reliable web host.
Verified purchaser
Hobby platform
I have used it for 2 years, and they have cost me lots of time and nerves.
Their backup broke frequently, not that they discovered it but me. Support was always super slow, days to respond weeks to fix. (and it kept breaking).
I always asked for why it did happen and what I could do differently, the answer was always "it's fixed". (red flag)
It's fast, yes. Don't let that deceive you.
The performance for an annually paid hosting is unacceptable.
Share 10Web
Verified purchaser
A Nightmare of an AppSumo Deal
One Year Later, After Renewing, Things Got Worse, Not Better.
Out of 210+ codes purchased on Appsumo, I've only been gravely disappointed in a couple of them. If I hadn't had so many good experiences with Appsumo, this one would've been enough for me to condemn Appsumo. It really is that bad;
One is PublBox, which simply went offline completely "due to covid". But that pales in comparison to the nightmare that is 10web.
This one, I WISH they would go out of business because MAN, they are really screwing people. Not only did I lose a client because their SEO tanked after switching to 10web, which I was willing to look past. Then, reality started to dawn on me when I saw how broken all of their plugins were.
But yeah, Google Cloud Hosting right?! Must be fast and what a great price! Well, not really. You can get MANAGED Google Cloud hosting where you actually get control over the resources and where the support gets back to you. But hey, I dont mind slow support as long as they are useful. 10web's support is glacially slow and absolutely useless.
Not suprising, considering the platform they are supporting is completely broken. My sites would go down on an almost monthly basis with 5xx errors and they would claim it was due to plugins, even though I disabled the plugins trying to troubleshoot myself. Not to say they're lying, as they are completely clueless and middlemen between their equally useless devs.
Now for the platform itself, nothing works: Security + Speed Optimizer break the site in one form or another. The SEO plugin is useless unless you want to pay an insane amount for Ahrefs API package. The automatic backups tend to turn off when the plugin is updated, but it doesnt really matter because restoring the backups (or restore points for that matter) doesn't do anything at all.
I've wasted so much time trying to like 10web. I'm writing this review in the hopes of saving someone else the pain that I did. By the way, it's not even fast. Server response times are literally off the charts and not in a good way. See the before and afters of my server monitor below.
https://drive.google.com/file/d/1NgWAbelCqRJJhfISV8fRzlJstaVeYIVr/view?usp=sharing
Share 10Web
Verified purchaser
Year is coming up but should you renew your deal?
Short answer - definitely not!
I have had awful experiences with their customer service. They take days if not more then a week to get to your ticket. Very nice support team that responds quickly during the day, but they never know an answer and forward it off to the developers so if you have an issue expect it will be about a week until they get to it. Then they break things on your site, like every image on the site, and didn't check it even though my ticket was about their awful image optimization. Ticket resolved!
Restoring backups never worked for any of my sites. Restore points do work however, but it only saves up to the last 10, but I only have 5 recent restore points available. So if you need to go back 2 weeks you can't. Sweet.
They have not added 1 theme since a year ago. Although the themes page still says more themes coming soon! Good one.
I have not noticed 1 feature or update or upgrade added in the past year.
I give it 2/5 stars because of the potential it HAD and their price compared to WP Engine and others, and their uptime was pretty good with only a few downtimes throughout the year. But after a year of nothing that I've noticed new except customer service getting worse it's an easy pass to move my sites away and end this deal. They don't have the development support team to handle enquiries like Bluehost which fixes your issue while you're in live chat.
Complete waste of money and one of the very few deals I regret getting here. And I've gotten a few.
Share 10Web
Verified purchaser
This is the worst AppSumo deal I've bought. To make matters worse I stacked it so it's one of the most expensive deals I've bought. Their managed hosting service is a joke. The 60 day refund window closed while I was running down the clock on my old (reliable) web host, so I'm going to have to swallow the loss. There isn't even live chat - but they'll email you to say there is live chat - no chat link provided of course. The only positive that has come from this experience is the realisation of just how good SiteGround are. Their 1st line live chat is way better than the glacial-paced 'support' from 10Web. I'd be surprised if 10Web doesn't try to come back to AppSumo for another payday in the future based on the profit margin they made this time around. If they come back my advice is to avoid and find/stick with an established reliable web host.
Share 10Web
Verified purchaser
It's not as good as they portray
I've confirmed that the platform has erased some images from the design, and modified others.
Besides, I've installed and activated Essentials Addons for WP plugin, and now the 10web site has broken it.
This is gonna take me a lot of rework, basically having to rebuild the site.
I'm completely unsatisfied with the quality of the product, the customer service and the time to respond to the asks for help.
Share 10Web