I was hoping this would be a great support solution for our company but we keep having problems without any solutions. Here are our biggest problems and they are huge:

1.) Won't Load Anything!
A few of our staff (including me) have reported that we have trouble loading our dashboard to see our client's tickets.

• We have tried the iOS mobile app... which has lots of difficulties loading
• We have tried our white label site... which doesn't load more than half of the time
• We have tried logging in directly through the Abhisi site but now that dashboard won't load either.

2.) Notifications
When I transfer a ticket to another mailbox / department, they do not receive any notification at all that they have a support ticket.

3.) Automations
I have even tried setting up automations for notifications but those aren't working either.

To me, these are 3 major issues that render the service completely useless. I have reported these to support and to Hermant directly as well. I have done so many times. I was actually promised a fix for these by last Tuesday... but when Tuesday came I was told it wasn't going to be fixed and would take longer. I felt silly telling my staff that it was going to be fixed by a specific date, only to have to tell them that I have no idea when it would be fixed. To this date, none of those issues are fixed yet.

I have cleared cache and cookies... tried logging in again and nothing. It won't load. I've tried the mobile app, white label website and even Abhisi's own site and cannot load my support dashboard to respond to my client's tickets.

I'm sorry to post this here but I'm very frustrated. These issues are huge and seem to keep happening without any fixes. Is anyone else having issues like this?