Acumbamail - Plus Exclusive Questions

Showing 1 - 20 of 1,483 questions

Q: SMTP Integration Not Active – Need Help

Hi Acumbamail team,

I’m trying to test email campaigns using SMTP (for example, to integrate with Mailtrap for deliverability testing), but when I go to Integrate SMTP, I see this message: "To activate the service you must contact our technical support."

Could you please guide me on how to activate SMTP for my account so I can send test emails? The email address associated with the account registered with the tool is not set up for email sending, so I hope I can do that with my business address and that you can help me anyway.

Thank you!

112835913151054627948Oct 2, 2025
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Founder Team
Maria_Acumbamail

Maria_Acumbamail

Oct 3, 2025

A: Hello,
You can contact our support team for the activation (support@acumbamail.com), we will also send you a tutorial so you can set everything up correctly.

Regards

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Q: The difference between Tier 5, 6 and 7

Hello, I’m currently on a Tier 5 license, but I was wondering - if this deal becomes available again - do higher tiers (6 or 7) offer more automations, or is it still limited to 20 workflows as in Tier 5?

Also, if this deal becomes available again, are you considering adding consulting services as well? For those of us on lifetime tier licenses, support hasn’t been very responsive, and while we’re trying to get the most out of the platform, it’s difficult without more advanced technical guidance.

Thanks so much!

117704729964011395883Oct 1, 2025
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Founder Team
Maria_Acumbamail

Maria_Acumbamail

Oct 3, 2025

A: Hello,
At the moment, higher tiers mainly offer a greater number of emails. In this case, the services included are the same across all tiers. Thank you for sharing your feedback. We wil definitely take it into account.

Regards

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Q: Will this be back again? I missed it.

efteAug 26, 2025
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Founder Team
Maria_Acumbamail

Maria_Acumbamail

Aug 27, 2025

A: Hello,
At the moment, we don't have a confirmed date for its return. We recommend keeping an eye on AppSumo's newsletters and updates, as any future promotions or offers will be announced there. Thank you for your interest

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Q: Support??????

Do you monitor the support@acumbamail.com email address?

Why don't you reply or give attention to the support tickets that I already sent?

Do you even provide support to the product?

Should I rather ask for my money back since you don't provide support for the product?

hannesjordaanPLUSAug 23, 2025
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Founder Team
Maria_Acumbamail

Maria_Acumbamail

Aug 25, 2025

A: Hello hannesjordaan,
We would like to kindly confirm that we have responded to your inquiries on multiple occasions. Please check your email inbox for our messages.

At this time, we have not received any response from your side. We remain at your disposal should you need any further assistance.

Best regards,

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Q: Support email?

Is someone actually monitoring the support emails?
I've sent email to support@acumbamail.com 4 days ago still with no response.

hannesjordaanPLUSAug 22, 2025
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Founder Team
Maria_Acumbamail

Maria_Acumbamail

Aug 25, 2025

A: Hello hannesjordaan,
We would like to kindly confirm that we have responded to your inquiries on multiple occasions. Please check your email inbox for our messages.

At this time, we have not received any response from your side. We remain at your disposal should you need any further assistance.

Best regards,

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