Hello, I have sent emails to "soporte[at]", "support[at]", but I have not received a response. My question is whether these emails are the correct channel to contact you or there is another more efficient way?
1- In the listing is mentioned WhatsApp campaigns, but when signing up for a trial on your website, I could see only email and sms campaigns. Is there support for working with WhatsApp?
2- Is there a version of the website in English?
Founder Team
Maria_Acumbamail
Dec 5, 2025
A: Hello, Our comments below:
1. This service is included in the Pro and Enterprise versions of our subscriptions. It is not included in the free trial.
2. Yes, You can change the language for both the tool and the website in the footer or in your account profile
We also encourage you to go ahead with a Appsumo subscription, as you will have a refund period if we do not meet your needs or...
Do you plan on integrating with Thrivecart in the near future?
Founder Team
Maria_Acumbamail
Dec 2, 2025
A: Hello, We don't have a native integration for Thrivecart, but we have several alternatives such as Zapier, Pabbly and KonnectzIT, with which you can create different functions.
Another alternative is the use of our API, here is the documentation on this point: https://acumbamail.com/apidoc/
Q: Pre-purchase questions about the AppSumo deal (Tier 1 vs Tier 2)
Hello, Before choosing Tier 1 or Tier 2 on AppSumo, I need to confirm a few key points for my use case (managing ~50 real-estate agents, each with their own lists and campaigns):
Is the Agency Account feature included in Tier 1)?
How many sub-accounts can I create on the AppSumo deal? Is the “up to 100 subaccounts” valid?
Are email limits (20k/month on Tier 1) shared across all...
Founder Team
Maria_Acumbamail
Edited Dec 1, 2025
A: Hello, Yes!, in response to all the questions raised, we encourage you to proceed with the purchase. Additionally, we want to remind you that you have a return period available, so if the license doesn’t meet your needs or expectations, you can always request a refund.
Feel free to reach out if you need any further clarification or assistance.
I bought Acumba when it first came out on AppSumo, so I have a 30K limit. Now it won’t let me buy any other single plan. The upgrade costs $100 and only adds 10K more to the limit… this makes no sense.
Founder Team
Maria_Acumbamail
Dec 1, 2025
A: Hello, You can review the plan you’ve subscribed to. Our available plans are for 20k or 40k subscribers, so the upgrade to the next tier would involve an increase of 20k subscribers. According to Appsumo, you would only need to cover the cost difference between the two plans.
We recommend checking your previous invoice, as it should clearly indicate the plan you originally purchased.
Q: Support inquiry
Hello, I have sent emails to "soporte[at]", "support[at]", but I have not received a response. My question is whether these emails are the correct channel to contact you or there is another more efficient way?
Thank you in advance for your prompt response
Share Acumbamail
Q: Where is the Whatsapp part?
Hi, a few questions:
1- In the listing is mentioned WhatsApp campaigns, but when signing up for a trial on your website, I could see only email and sms campaigns. Is there support for working with WhatsApp?
2- Is there a version of the website in English?
Maria_Acumbamail
Dec 5, 2025A: Hello,
Our comments below:
1. This service is included in the Pro and Enterprise versions of our subscriptions. It is not included in the free trial.
2. Yes, You can change the language for both the tool and the website in the footer or in your account profile
We also encourage you to go ahead with a Appsumo subscription, as you will have a refund period if we do not meet your needs or...
Share Acumbamail
Q: Integration with Thrivecart?
Do you plan on integrating with Thrivecart in the near future?
Maria_Acumbamail
Dec 2, 2025A: Hello,
We don't have a native integration for Thrivecart, but we have several alternatives such as Zapier, Pabbly and KonnectzIT, with which you can create different functions.
Another alternative is the use of our API, here is the documentation on this point: https://acumbamail.com/apidoc/
Regards
Share Acumbamail
Q: Pre-purchase questions about the AppSumo deal (Tier 1 vs Tier 2)
Hello,
Before choosing Tier 1 or Tier 2 on AppSumo, I need to confirm a few key points for my use case (managing ~50 real-estate agents, each with their own lists and campaigns):
Is the Agency Account feature included in Tier 1)?
How many sub-accounts can I create on the AppSumo deal? Is the “up to 100 subaccounts” valid?
Are email limits (20k/month on Tier 1) shared across all...
Maria_Acumbamail
Edited Dec 1, 2025A: Hello,
Yes!, in response to all the questions raised, we encourage you to proceed with the purchase. Additionally, we want to remind you that you have a return period available, so if the license doesn’t meet your needs or expectations, you can always request a refund.
Feel free to reach out if you need any further clarification or assistance.
Share Acumbamail
Q: Legacy deal owner, no way to upgrade
I bought Acumba when it first came out on AppSumo, so I have a 30K limit. Now it won’t let me buy any other single plan. The upgrade costs $100 and only adds 10K more to the limit… this makes no sense.
Maria_Acumbamail
Dec 1, 2025A: Hello,
You can review the plan you’ve subscribed to. Our available plans are for 20k or 40k subscribers, so the upgrade to the next tier would involve an increase of 20k subscribers. According to Appsumo, you would only need to cover the cost difference between the two plans.
We recommend checking your previous invoice, as it should clearly indicate the plan you originally purchased.
If you...
Share Acumbamail