112835913151054627948Q: Account Reactivated Without Explanation - Automation Triggered
Our account has been activated; however, we still have not received any explanation for the initial suspension despite requesting clarification for the past 10 days.
My concern is: once the account was reactivated, our welcome email sequence was automatically triggered. As a result, users began receiving welcome emails even though they had not re-subscribed.
Could you please clarify what caused this and advise who is responsible for resolving the automation issue?
Maria_Acumbamail
Feb 25, 2026A: Hello, could you please consult support again to review your specific case and background?
Could you please check the email with the subject line “Email change request”? My colleague and I have reached out several times regarding the email address change, asked for clarification on the reason for the block, and followed up a few days later, but we haven’t received a response. It’s been over two weeks, and we still don't have an answer. Thank you.