hello. there's one thing that could use more transparency: the List Optimization feature shows a "Non-openers (months)" metric, but there's no documentation explaining whether this accounts for how long a subscriber has actually been on the list. If a subscriber joined 3 days ago, are they counted the same as someone who's been ignoring emails for 6+ months? Would love some clarity whether the platform just sums up all inactive months regardless of how long the subscriber has been on the list. thanks!
Founder Team
Maria_Acumbamail
Aug 13, 2026
A: The List Optimization feature takes into account the time conditions selected in the configuration. This means that, if you choose “Non-openers in 6 months”, the platform will only include subscribers who meet that inactivity condition during that period.
In this case, new subscribers who have only been on the list for a few days would not be counted in the same way as subscribers who have...
Q: Is it possible for a user to re-enter the automation?
Hello! I was wondering if there's a setting that allows users to re-enter a Welcome automation. For example, let's say our Welcome automation has separate email sequences for three different plans (Plan 1, Plan 2, and Plan 3), with each plan using its own fork.
If a Plan 1 user enters the automation and, after receiving Email 3, upgrades to Plan 2, we'd want them to start the automation over, but this time in the Plan 2 fork, receiving the emails intended for that plan. Is this possible?
Founder Team
Maria_Acumbamail
Jul 21, 2026
A: Hello, At the moment, it is not possible for a subscriber to automatically re-enter the same Welcome automation from the beginning once they have already entered it.
We would recommend creating separate automations for each plan, or setting up a specific automation triggered by the plan change, so that users who upgrade can receive the emails related to their new plan.
Q: Feature question: Filter campaigns by "Draft" status
Hello. I have a feature question that would greatly improve the user experience. Currently, when looking for an older draft campaign, I have to scroll through multiple pages to find it (for example, if I created a draft 5 weeks ago and haven't sent it yet).
It would be incredibly helpful to have a quick filter option in the Campaign dashboard that allows us to select and list only "Draft" campaigns. Is this feature already on your product roadmap for the near future? Thanks.
Founder Team
Maria_Acumbamail
Jun 16, 2026
A: Hello,
Thank you for your suggestion.
In the Campaigns dashboard, you already have a campaign search bar that allows you to search by campaign name.
You can also filter campaigns by status. If you click on the Status column, the list will be reordered and you will be able to move from sent campaigns to draft campaigns, showing the most recent drafts first.
Q: So I need to ask clearly: when will my account be reactivated?
Dear Acumbamail Team,
I respectfully disagree with your explanation. The same contact list I used before on your platform was used again. These contacts were collected lawfully and legitimately, and I have not received any clear or specific explanation about what supposedly violated your Terms.
I have contacted support several times, but the issue remains unresolved. My account is still...
Founder Team
Maria_Acumbamail
Jun 10, 2026
A: As with any other email marketing platform, we apply restrictions to accounts that have been flagged by ISPs or mail servers due to sending activity.
You can contact our support team to clarify any questions regarding the lists or campaigns that may have caused your account to be flagged as spam-related content.
Please bear in mind that if any type of block or cancellation has been applied,...
We bought your deal a long time ago and used it some time. But deliverability dropped maybe to 10%, so we bought another email tool. I am so surprised that I see you here again. Did you improve your deliverability?
Founder Team
Maria_Acumbamail
Jun 10, 2026
A: Deliverability depends on several factors, and the quality and age of the contact list are key parts of the process. An old, inactive, or low-quality list can strongly affect results, regardless of the email marketing tool being used.
If you would like us to review your case and help you with recommendations to improve deliverability, please do not hesitate to contact our support team.
Q: How 'non-openers (months)' is calculated?
hello. there's one thing that could use more transparency: the List Optimization feature shows a "Non-openers (months)" metric, but there's no documentation explaining whether this accounts for how long a subscriber has actually been on the list. If a subscriber joined 3 days ago, are they counted the same as someone who's been ignoring emails for 6+ months? Would love some clarity whether the platform just sums up all inactive months regardless of how long the subscriber has been on the list. thanks!
Maria_Acumbamail
Aug 13, 2026A: The List Optimization feature takes into account the time conditions selected in the configuration. This means that, if you choose “Non-openers in 6 months”, the platform will only include subscribers who meet that inactivity condition during that period.
In this case, new subscribers who have only been on the list for a few days would not be counted in the same way as subscribers who have...
Share Acumbamail
Q: Is it possible for a user to re-enter the automation?
Hello! I was wondering if there's a setting that allows users to re-enter a Welcome automation. For example, let's say our Welcome automation has separate email sequences for three different plans (Plan 1, Plan 2, and Plan 3), with each plan using its own fork.
If a Plan 1 user enters the automation and, after receiving Email 3, upgrades to Plan 2, we'd want them to start the automation over, but this time in the Plan 2 fork, receiving the emails intended for that plan. Is this possible?
Maria_Acumbamail
Jul 21, 2026A: Hello,
At the moment, it is not possible for a subscriber to automatically re-enter the same Welcome automation from the beginning once they have already entered it.
We would recommend creating separate automations for each plan, or setting up a specific automation triggered by the plan change, so that users who upgrade can receive the emails related to their new plan.
Kind regards,
Share Acumbamail
Q: Feature question: Filter campaigns by "Draft" status
Hello. I have a feature question that would greatly improve the user experience. Currently, when looking for an older draft campaign, I have to scroll through multiple pages to find it (for example, if I created a draft 5 weeks ago and haven't sent it yet).
It would be incredibly helpful to have a quick filter option in the Campaign dashboard that allows us to select and list only "Draft" campaigns. Is this feature already on your product roadmap for the near future? Thanks.
Maria_Acumbamail
Jun 16, 2026A: Hello,
Thank you for your suggestion.
In the Campaigns dashboard, you already have a campaign search bar that allows you to search by campaign name.
You can also filter campaigns by status. If you click on the Status column, the list will be reordered and you will be able to move from sent campaigns to draft campaigns, showing the most recent drafts first.
Best regards,
Share Acumbamail
Q: So I need to ask clearly: when will my account be reactivated?
Dear Acumbamail Team,
I respectfully disagree with your explanation. The same contact list I used before on your platform was used again. These contacts were collected lawfully and legitimately, and I have not received any clear or specific explanation about what supposedly violated your Terms.
I have contacted support several times, but the issue remains unresolved. My account is still...
Maria_Acumbamail
Jun 10, 2026A: As with any other email marketing platform, we apply restrictions to accounts that have been flagged by ISPs or mail servers due to sending activity.
You can contact our support team to clarify any questions regarding the lists or campaigns that may have caused your account to be flagged as spam-related content.
Please bear in mind that if any type of block or cancellation has been applied,...
Share Acumbamail
Q: Did you improve the deliverability?
We bought your deal a long time ago and used it some time. But deliverability dropped maybe to 10%, so we bought another email tool.
I am so surprised that I see you here again. Did you improve your deliverability?
Maria_Acumbamail
Jun 10, 2026A: Deliverability depends on several factors, and the quality and age of the contact list are key parts of the process. An old, inactive, or low-quality list can strongly affect results, regardless of the email marketing tool being used.
If you would like us to review your case and help you with recommendations to improve deliverability, please do not hesitate to contact our support team.
Thank...
Share Acumbamail