Acumbamail

Product details
112835913151054627948112835913151054627948
112835913151054627948
Jan 29, 2026

Q: Duplicate emails when sending to multiple lists

Hello,

If the same email address exists in two different lists (e.g. Subscribers and Users) and I send one campaign to both lists at the same time, will that contact receive the email once or twice?

Thank you.

Founder Team
Maria_Acumbamail

Maria_Acumbamail

Feb 10, 2026

A: Good question and no worries, your contacts won’t be spammed.

In Acumbamail, if the same email address exists in multiple lists (for example, Subscribers and Users) and you send a single campaign to both lists at the same time, that contact will receive the email only once.

Regarding credit usage: At the moment of sending, credits may be temporarily deducted for duplicated contacts. Once the campaign finishes, any duplicated sends that were not executed are automatically returned to your account.

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