Q: Duplicate emails when sending to multiple lists
Hello,
If the same email address exists in two different lists (e.g. Subscribers and Users) and I send one campaign to both lists at the same time, will that contact receive the email once or twice?
Thank you.
Maria_Acumbamail
Feb 10, 2026A: Good question and no worries, your contacts won’t be spammed.
In Acumbamail, if the same email address exists in multiple lists (for example, Subscribers and Users) and you send a single campaign to both lists at the same time, that contact will receive the email only once.
Regarding credit usage: At the moment of sending, credits may be temporarily deducted for duplicated contacts. Once the campaign finishes, any duplicated sends that were not executed are automatically returned to your account.