Acumbamail

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mvishal71mvishal71
mvishal71
Edited Jul 11, 2025

Q: My AppSumo Tier 3 account appears to have been deleted

I tried logging in today after a year or more and my account is gone. I had AppSumo Tier 3 plan and via emails had enabled SMTP and agency plan. I tried logging in today but instead of taking me to my account Acumbamail registered me as a new user. I logged in with the same email ID registered before. I have forwarded my last email transaction to Acumba support and hope my account with Agency / SMTP is restored soon as now I need to use it. Very surprised and disappointed that an account just gets deleted without any notice. Did Acoumbamail got bought out or did some migration? Anyways, AppSumo / Acumbamail support kindly look into the matter on urgent basis.

Thanks
Vishal

Founder Team
Maria_Acumbamail

Maria_Acumbamail

Jul 14, 2025

A: Hello,
Please, contact us at our support@acumbamail.com and kindly provide the purchase documentation, as it will include the activation ID. This will help us track what happened and assist you more efficiently.

Regards

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