Support has been unresponsive despite multiple emails; I finally received a reply this morning, but it didn’t address my questions. Need urgent resolution:
1. Agency Feature Activation – Please confirm if the Agency feature is active. The label shows, but I cannot add users. If inactive, activate ASAP.

2. Adding User Issue
When a team member added at Viewer level, they received the same full access as Master Admin. This should not happen. Master Admin should retain full access, while other users must be restricted according to their role.

3. User Assignment by Brand
Currently cannot assign users to brands. Is this due to Agency not being fully active? Please confirm.

4. Campaigns by Brand
Once resolved, we expect to create separate campaigns and white-label each brand. Please confirm this is correct Agency functionality.

Thanks!