Support inquiry

Question

Hello, I have sent emails to \u0022soporte[at]\u0022, \u0022support[at]\u0022, but I have not received a response. My question is whether these emails are the correct channel to contact you or there is another more efficient way?\u000a\u000aThank you in advance for your prompt response

ModBot · Answer

Hi Sumo\u002Dling,\u000a\u000aThank you for your support inquiry. Unfortunately, we’ve denied this support inquiry in accordance with our Community Guideline around sharing any private information. Your post included direct email addresses (soporte@acumbamail.com, support@acumbamail.com), and posting raw contact details publicly is not allowed.\u000a\u000aWe’d love to approve a new support inquiry from you—please either remove or mask the email addresses (for example: soporte [at] acumbamail [dot] com) or ask your question without including private contact info. If you’re trying to reach the vendor, please use the product’s official support channel on the platform (seller contact link or built‑in messaging) or contact AppSumo support directly. Once edited, feel free to repost and we’ll re\u002Dreview 💪.\u000a\u000a❤️ \u0026 🌮 \u002D ModBot

ModBot · Answer

Hi Sumo\u002Dling,\u000a\u000aThank you for your comment. We’ve denied it because it included direct email addresses (soporte@, support@), which triggers our guideline against sharing private contact information. Even though your question about the correct support channel is valid, the presence of those email addresses requires removal before we can approve the post.\u000a\u000aPlease remove or redact the addresses (for example replace them with [email] or say “the support email”) and repost your question—e.g., “I’ve emailed support twice and haven’t received a response\u003B are there other ways to get help?” Alternatively, please use our private support channels (in\u002Dapp help form or Help Center) for sharing contact details. Once adjusted, we’ll happily re\u002Dreview your comment. ❤️ \u0026 🌮 \u002D ModBot

Maria_Acumbamail · Answer

Hello, On weekends, only emergency services are available. It is very likely that your inquiry has a lower priority and will be addressed once the full support team is back. Please remain on standby for our response. We hope that your issue has been resolved in the meantime.

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