4.5
Taco ratings
Ad Alchemy has been praised by customers for its robust campaign-building capabilities, intuitive design, and thorough functionality. However, some users have reported difficulties accessing certain features on lower tiers, and there have been concerns about the responsiveness of customer support. Despite these minor drawbacks, Ad Alchemy is a solid choice for those seeking to build and scale Google Ads campaigns, particularly given the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
The (no-)quality of customer service is a relevant indicator for measuring (no-)quality and anticipating unpleasant surprises.
I already registered once but couldn't log in. I contacted support but got no response after several reminders. I requested a refund.
I saw the deal again and the good ratings. I ordered again. Same problem. I sent several direct messages to the email address they provided. I wrote to the appsumo website. Silence!!!!
Apparently, I'm not the only one in this situation. Someone asked us to write to the website directly, but no one responded.
The question is: What about a company that isn't capable of treating customer service with respect, or simply treating its customer service?
Is it just an opportunistic app that works today and will play dead, silently, tomorrow when something stops working?
Appsumo, you should pay more attention to how the companies whose deals you accept are capable of treating your customers. Because I assure you that beyond the frustration generated by their silence, it undermines the trust we have in appsumo and its ability to select deals and companies.
I still have time before the end of the refund period.
We'll see if I receive a miraculous response from this company to one of my many reminders. That being said, how much time will I have left to test it?
Matthew_AdAlchemy
Jul 11, 2025Hi Ludovic,
There appears to be a technical issue somewhere. We're manning our customer support 6 days a week - Monday to Saturday. I can see support responses to your tickets inside our customer support area.
If you're not getting them, reach out to me personally at matthew@adalchemy.ai with your support request and I'll action it. Apologies for the issues.
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Verified purchaser
Features you need not included in the deal
I am on tier 1 and you can't access any of the good features like keyword research without "upgrading" but then it doesn't even show how you can upgrade. Most likely will refund it. Tried to get tier 2 but appsumo changed the way codes work. Oh well.
Matthew_AdAlchemy
Jul 11, 2025Hi there - all tiers have access to the keyword research feature. The only difference between tiers for that feature are the number of included research credits.
Can you please reach out to our support - hello@adalchemy.ai if you're not able to use it.
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Verified purchaser
If you remember Speed PPC...
If anyone remembers Speed PPC, then you'll know that this is a gobsmacking deal all the way. 5 big, beautiful Tacos (no political pun intended!)
Matthew_AdAlchemy
Jun 13, 2025Thanks for the review and appreciate the support!
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Verified purchaser
We're newbies but already impressed with design and functionality!
Got Ad Alchemy Tier 4 for our non-profit organisation.
Google Ads and Microsoft Ads are new territory for us so we've got lots to learn.
Amazed at how well designed and thorough this platform is.
Cleary built by people with a lot of hands-on experience in this field.
The expertise and care that's gone into Ad Alchemy is evident in every part of its Dashboard.
Almost zero hype. Just practical tools and functions -- aimed at getting solid results.
Five tacos, for sure!
Jay_AdAlchemy
Feb 3, 2025Amazing! Thanks for the review. 🙌🏼
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Verified purchaser
Ignore the Naysayers
Seriously guys! People who are giving this tool One star need to have their head read. It is extremely disrespectful, ignoble and misleading to provide one star for an amazing tool because you thought it did something else!
Advice - please read the T&Cs and full product description from the owners first, then decide if you want to purchase. Also remember you have 60 days to refund! Appsumo may be many things, but it is certainly not a 'buyer beware' platform. There is virtually NO downside to purchasing an excellent product such as this from AS - if you are giving this one star I really feel that you are engaging in totally misplaced criticism.
That's my 2c!
Jay_AdAlchemy
Jan 29, 2025Yes! 🙌🏼
Thanks for your wise words and appreciate the support.
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