Q: Is the system experience some issue?
If so, when will this be fixed?
I logged in earlier today, it took almost 5 minutes to load my profile. For a moment, I thought all my projects were deleted. Luckily, the dashboard page loaded eventually. I then proceeded to create a project.
The first thing I noticed was the "+Create Project" button was disabled. I had to refresh the dashboard several times in order to get the button back.
Once I found the button, I started to create the project. I noticed the entire platform is VERY VERY slow. After I added all the tags lines and selected the photo, the program just crashed. As a result, the project was not able to be created.
I tried again later today. The same thing happened to me again. This time, I made a screen recording and sent it to the support email address.
I understand that you are making improvements on the platform. This is great! May I know when will the platform be stablised so that we can get on with making use of the program instead of having to report bugs every time I use the platform?
I look forward to your positive response.
Tufan_ADYOUNEED
May 15, 2024A: Hello Ida,
AdCreative.ai is a very server heavy application, we expected to have 500-1000 users but we already have over 5000 active users on AdCreative.ai which caught us off guard.
That being said, our application is up and running and we have published hundreds of fixed in the last 7 days. I am confident that within the next 7 days our platform is fully stable with no rendering issues.
I hope that answers your questions,
All the best,
Tufan