Dev_CompanyQ: A few questions
1. You live chat comes back With zero responses, no matter what I've asked it.
--> https://app.screencast.com/YUUiTgZrZ8fBw
2. How do I get support? Your AI generated Help File is not very helpful
3. I need to see and find your YouTube channel or wherever you upload videos to. I am having a hard time setting up AgencyPro. How can I get proper setup tutorials? Do you have videos?
4. What's the actual workflow for setting up proper clients? Do they need to check out using AgencyPro or can I have them check out on my own wordpress site? Do I add them in Manually? Do I add a client first and then the contact person at the company?
5. Is there a way to do impersonation as a client user? How can I test what he will see?
asad_agencypro
Dec 1, 2025A: Hey
1. Live chat is experimental and we are improving it :)
2. We are an email away. Please write to us directly at support@agencypro.app
3. We are working on demo videos as we speak. Will be out in a week or so and we will share them with you. Meanwhile please reach out to us at support@agencypro.app and we will help with any issues you are facing or any questions you might have.
4. Purchase flow is simple. You just need to create a service and the service url to your site or embed it using embed code. Anyone can come and purchase your service. They will need to input their name and email and we will automatically add them as client in your account.
And if you want you can add clients manually , you can also import them through CSV.
When some is trying to purchase service, they input their email. We at the backend check if they are your client already, we link purchase to them. If they are not your client, we add them as client first.
5. Yes, you can impersonate a client by going to Users > Clients > 3 dots > Impersonate.
Let me know if you have more questions.
Verified purchaser
Even though I sound sometimes frustrated with the lack of knowledge and documentation, your support is stellar and I'm glad I bought this. You do answer all questions in detail. So really appreciate that.
Thanks a lot :)