Verified purchaser
good idea but lost my trust
I run a marketing agency, and AgencyPro became our central workspace for managing client projects, assigning tasks, tracking progress, and coordinating daily operations.
After only a few months of using it, the entire platform went down for 4 consecutive days. This wasn't an issue with my account. The whole service was unavailable (except the homepage), leaving my team without access to our work.
What disappointed me most wasn't just the outage but also the lack of communication. I contacted support immediately and received no response while the platform was down. My previous support requests had also taken 2-3 weeks to receive a reply.
To keep my business running, I had no choice but to migrate my team to another platform. That took time, manpower, and disrupted client operations. Those costs were far greater than what I paid for this LTD.
The platform eventually came back online after AppSumo contacted the vendor but by then the damage had already been done. I can't justify migrating my team back after losing confidence in the product's reliability.
I understand that every SaaS can experience outages. What matters is how they're handled. For a business-critical platform, 4 days of downtime with no communication from support is simply too much.
If you're considering AgencyPro for mission-critical work, make sure you're comfortable with the operational risk if the platform becomes unavailable.
asad_agencypro
Edited Jul 2, 2026Hi Ron,
First, thank you. I'm really glad the idea behind AgencyPro resonated with you and that it became your team's central workspace. That's exactly what we're building it for, which is why this experience matters so much to me.
I'm sincerely sorry for the disruption. For transparency on what happened: this wasn't a platform-wide outage affecting all users. It was a regional issue caused by a Cloudflare misconfiguration while we were resolving an SSL certificate problem in certain regions. Because it was regional and hard to reproduce, it took us longer to pin down than it should have, and for the regions impacted, including yours, that delay is no comfort. Losing access to your work is exactly what we never want to happen.
For context on who's behind this: we're the same team that has built and supported Agiled for the last 5 years, with thousands of businesses relying on us every day to keep their operations running. Reliability is the core of what we do, and a platform-wide outage lasting days simply isn't something that happens on our watch. That your region was affected for as long as it was is on us, and it's exactly what we're determined to make sure never recurs.
Here's what we've changed as a direct result:
Reliability: we've added internal safeguards and monitoring to catch and contain regional issues like this before they ever reach you, plus preventative measures so it doesn't recur.
Support speed: we respond to most tickets within 24-48 hours, and that has been our standard all along. Yours slipping past that was a serious exception, and it shouldn't have happened. We've tightened our internal process so no ticket falls through that window again. If anything is ever business-critical, mark the subject URGENT or email me directly at [email protected], and it comes straight to me.
This was our first major incident since launching AgencyPro, and I don't intend for it to become the norm. I'll also be reaching out to you directly. I'd genuinely like to make this right and earn back your confidence.
Thank you again for the honest feedback.
Asad