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Q: Charged again on Otter.AI in January???
This pack is for 1 year access. Why was I charged January 2nd for Otter.AI?? I should have been paid thru September 2026.
Max_AppSumo
Jan 6, 2026A: Hey there, looks like this charge might have been due to an add-on to your plan. The Otter CX team has gotten your ticket about this and will be reaching out!
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Q: Missed due to card
Hi, I sadly only got a new credit card this week as I wasn't aware it had run out. How can I redeem these still?
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Q: How long does Freepik hold my money?
It's been over 12 hours already, and looks like Freepik is keeping my funds on their side. What did you guys do to have them credit it back?
Ariadne_AppSumo
Nov 21, 2025A: Hey there! The hold is only a temporary authorization hold placed by the Freepik payment provider, basically a standard check to verify your payment method and make sure the account can be charged if the subscription continues. It usually clears automatically within a few minutes, but depending on your bank, it can take up to 24-48 hours.
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Q: Why did my Visa debit work on AppSumo but get declined on Gumloop, making redemption impossible?
I’m sharing this in case it helps other users who rely only on a debit card.
I purchased the AI Power Pack bundle and tried to redeem the Gumloop Solo Plan. My Visa debit card worked when buying the bundle on AppSumo, but the same card was repeatedly declined on Gumloop’s checkout page, so I have never been able to complete redemption.
AppSumo support issued several new codes, and each code...
William_AppSumo
Nov 19, 2025A: Hey there! Some partner sites like Gumloop have their own payment gateways, which can sometimes decline certain debit cards even if they worked on AppSumo. Unfortunately, we don’t have control over that. Appreciate you flagging this!
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Q: Unable to redeem Gumloop: debit card declined, code expired, and no support response. Has anyone solved this?
I purchased the AI Power Pack bundle but have been unable to redeem the Gumloop plan because my only payment method (Visa debit card) was declined by Gumloop’s system, although it worked on AppSumo. I don’t have PayPal or another card.
After several attempts, the promo code is now marked as expired and removed from the order. I’ve emailed both AppSumo and Gumloop support, but haven’t received a...
William_AppSumo
Nov 19, 2025A: Hey there Sumo-ling!
Appreciate you mentioning this!
Some of our partner sites like Gumloop have their own payment gateways, which can sometimes decline certain debit cards even if they worked on AppSumo. We don't have control over those situations, and hope you can explore another payment method with their team that might work 🙏.
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