Aicoosoft Video Converter Questions

Showing 1 - 20 of 59 questions

Q: Mobile format?

Hi i just purchased this but found that the portrait videoformats from e.g. iPhones is converted to landscape videoformat? Is it not possible to keep the original format?

brianostergaardPLUSJul 14, 2025
See detail
Founder Team
Lisa_Aicoosoft

Lisa_Aicoosoft

Sep 14, 2025

A: Thank you for your feedback. We are continuously working to improve our services and product quality, and recently released version 6.8.1. We are already working on the version support for vertical screen resolution on mobile devices that you mentioned, and will release a new version soon. Please continue to support our products and services. Thank you very much!

Share
Helpful?

Q: can I convert audio to video?

Can I convert audio files to video without editing or adding backgrounds?

DanielCZJul 8, 2025
See detail
Founder Team
Lisa_Aicoosoft

Lisa_Aicoosoft

Sep 14, 2025

A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. We have received your feedback and will report it to the development team and respond to you as soon as possible. We appreciate your continued support of our products and services. Thank you very much!

Share
Helpful?

Q: I have an old macbook pro-will update, can I use this software on new computer?

I have a few questions:
1. Will your software work on a macbook pro?
2. When I update my computer and get a new one, will I be able to use the license I purchase for my new computer?

Thanks

karapeterson17PLUSJan 28, 2025
See detail
Founder Team
Lisa_Aicoosoft

Lisa_Aicoosoft

Sep 14, 2025

A: We have always been able to address the issue you mentioned. Please contact our support team. We can normally resolve this issue within 24 hours. Thank you for choosing our products and services.

Share
Helpful?

Q: Trouble with Aicoosoft Video Converter License Key Assistance Neededdddddddd

Hey,

I purchased the Aicoosoft Video Converter from your website, but it's not working. Every time I enter the correct license key, I get a "The network connection was lost. Please check and try again" message.

It's been three days since I opened a support ticket and emailed you, but I haven't heard back.

My account email is narongrit.saeyang@gmail.com.

Can you please help me fix this issue? Thanks!

narongrit.saeyangNov 12, 2024
See detail
Founder Team
Lisa_Aicoosoft

Lisa_Aicoosoft

Sep 14, 2025

A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. The issue you mentioned has been fixed. Please download the latest version and continue using it. If you encounter any issues, please feel free to contact us. We appreciate your continued support of our products and services. Thank you very much!

Share
Helpful?

Q: Trouble with Aicoosoft Video Converter License Key Assistance Needed

Hi,

I purchased the Aicoosoft Video Converter from your website, but it's not working. Every time I enter the correct license key, I get a "The network connection was lost. Please check and try again" message.

It's been three days since I opened a support ticket and emailed you, but I haven't heard back.

My account email is narongrit.saeyang@gmail.com.

Can you please help me fix this issue? Thanks!

narongrit.saeyangNov 12, 2024
See detail
Founder Team
Lisa_Aicoosoft

Lisa_Aicoosoft

Sep 14, 2025

A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. The issue you mentioned has been fixed. Please download the latest version and continue using it. If you encounter any issues, please feel free to contact us. We appreciate your continued support of our products and services. Thank you very much!

Share
Helpful?