Hi i just purchased this but found that the portrait videoformats from e.g. iPhones is converted to landscape videoformat? Is it not possible to keep the original format?
A: Thank you for your feedback. We are continuously working to improve our services and product quality, and recently released version 6.8.1. We are already working on the version support for vertical screen resolution on mobile devices that you mentioned, and will release a new version soon. Please continue to support our products and services. Thank you very much!
A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. We have received your feedback and will report it to the development team and respond to you as soon as possible. We appreciate your continued support of our products and services. Thank you very much!
Q: I have an old macbook pro-will update, can I use this software on new computer?
I have a few questions: 1. Will your software work on a macbook pro? 2. When I update my computer and get a new one, will I be able to use the license I purchase for my new computer?
A: We have always been able to address the issue you mentioned. Please contact our support team. We can normally resolve this issue within 24 hours. Thank you for choosing our products and services.
Q: Trouble with Aicoosoft Video Converter License Key Assistance Neededdddddddd
Hey,
I purchased the Aicoosoft Video Converter from your website, but it's not working. Every time I enter the correct license key, I get a "The network connection was lost. Please check and try again" message.
It's been three days since I opened a support ticket and emailed you, but I haven't heard back.
A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. The issue you mentioned has been fixed. Please download the latest version and continue using it. If you encounter any issues, please feel free to contact us. We appreciate your continued support of our products and services. Thank you very much!
Q: Trouble with Aicoosoft Video Converter License Key Assistance Needed
Hi,
I purchased the Aicoosoft Video Converter from your website, but it's not working. Every time I enter the correct license key, I get a "The network connection was lost. Please check and try again" message.
It's been three days since I opened a support ticket and emailed you, but I haven't heard back.
A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. The issue you mentioned has been fixed. Please download the latest version and continue using it. If you encounter any issues, please feel free to contact us. We appreciate your continued support of our products and services. Thank you very much!
Q: Mobile format?
Hi i just purchased this but found that the portrait videoformats from e.g. iPhones is converted to landscape videoformat? Is it not possible to keep the original format?
Lisa_Aicoosoft
Sep 14, 2025A: Thank you for your feedback. We are continuously working to improve our services and product quality, and recently released version 6.8.1. We are already working on the version support for vertical screen resolution on mobile devices that you mentioned, and will release a new version soon. Please continue to support our products and services. Thank you very much!
Share Aicoosoft Video Converter
Q: can I convert audio to video?
Can I convert audio files to video without editing or adding backgrounds?
Lisa_Aicoosoft
Sep 14, 2025A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. We have received your feedback and will report it to the development team and respond to you as soon as possible. We appreciate your continued support of our products and services. Thank you very much!
Share Aicoosoft Video Converter
Q: I have an old macbook pro-will update, can I use this software on new computer?
I have a few questions:
1. Will your software work on a macbook pro?
2. When I update my computer and get a new one, will I be able to use the license I purchase for my new computer?
Thanks
Lisa_Aicoosoft
Sep 14, 2025A: We have always been able to address the issue you mentioned. Please contact our support team. We can normally resolve this issue within 24 hours. Thank you for choosing our products and services.
Share Aicoosoft Video Converter
Q: Trouble with Aicoosoft Video Converter License Key Assistance Neededdddddddd
Hey,
I purchased the Aicoosoft Video Converter from your website, but it's not working. Every time I enter the correct license key, I get a "The network connection was lost. Please check and try again" message.
It's been three days since I opened a support ticket and emailed you, but I haven't heard back.
My account email is narongrit.saeyang@gmail.com.
Can you please help me fix this issue? Thanks!
Lisa_Aicoosoft
Sep 14, 2025A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. The issue you mentioned has been fixed. Please download the latest version and continue using it. If you encounter any issues, please feel free to contact us. We appreciate your continued support of our products and services. Thank you very much!
Share Aicoosoft Video Converter
Did you get an answer?
Q: Trouble with Aicoosoft Video Converter License Key Assistance Needed
Hi,
I purchased the Aicoosoft Video Converter from your website, but it's not working. Every time I enter the correct license key, I get a "The network connection was lost. Please check and try again" message.
It's been three days since I opened a support ticket and emailed you, but I haven't heard back.
My account email is narongrit.saeyang@gmail.com.
Can you please help me fix this issue? Thanks!
Lisa_Aicoosoft
Sep 14, 2025A: Thank you for your feedback. We are constantly working to improve our services and product quality, and have recently released version 6.8.1. The issue you mentioned has been fixed. Please download the latest version and continue using it. If you encounter any issues, please feel free to contact us. We appreciate your continued support of our products and services. Thank you very much!
Share Aicoosoft Video Converter