Name: Really solid support solution
Item: airfive
Rating: 5
Author: andrew013

Group

Software

Customer experience

Sub category

Customer support

Product tag

Best for

Freelancers

Small businesses

Alternative to

Help Scout

Intercom

Integrations

Gmail

Outlook

Operating system

Windows

macOS

Browser-based

Android

ChromeOS

Features

Allows Existing Accounts

All future Starter (Tier 1), Pro (Tier 2) or Business (Tier 3-5) Plan updates

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade between 5 license tiers while the deal is available

Ability to downgrade between 5 license tiers within 60 days of purchase

airfive Terms & Conditions

Chrome Extension

Roadmap

YouTube

Company and product FAQs

First post from founder

<h4 class=""><b>Airfive is an AI assistant that automates your customer support emails, so you can focus on growth and innovation.</b></h4>

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
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<h4 class=""><b>Send AI replies automatically</b></h4>

<p>Don’t let customer support emails slow you down! With airfive, you’ll be able to<b> reply to all your customers on autopilot</b>.</p>



<ul><li><b>Set up automated replies for common questions</b> to guarantee rapid response times</li><li><b>Let AI categorize emails based on content and urgency</b>, minimizing constant oversight</li><li><b>Track performance, identify trends, and improve service quality</b> using the analytics dashboard</li></ul>

<p>
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          class="story-img-container open-carousel-modal-on-click"
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                alt="Send AI replies"
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<h5 class="" style="text-align: center; "><i>Send AI replies to customers and scale your support operations overnight.</i></h5><h4 class=""><b>Manage every email account in one inbox</b></h4>

<p>You can <b>see all your support emails in one place</b>—your Unibox. Just click on any message, and airfive will instantly start writing a reply.</p>



<ul><li><b>Connect unlimited email accounts</b> from Gmail, Outlook, or any SMTP-based email provider</li><li><b>View and reply to emails yourself</b> to address sensitive or complicated questions</li><li><b>Assign or collaborate on support emails with your team</b></li></ul>

<p>
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          class="story-img-container open-carousel-modal-on-click"
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                alt="Unified support inbox"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/airfive-2_uuid_dedfa3b6-4dac-4d9f-b8c2-f48930b6a24a.png?width=495&optimizer=gif 450w,
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<h5 class="" style="text-align: center; "><i>Connect all your email accounts to manage every support request from one inbox.</i></h5><h4 class=""><b>Target specific customer cohorts</b></h4>
<p>Plus, you can use airfive’s mail merge feature to <b>send outreach or updates to different customer cohorts</b> in a few clicks.</p>


<ul><li><b>Create any kind of campaign</b>, like a welcome campaign for new customers</li><li>Write your message or <b>let the AI help you draft it</b></li><li><b>Set your sending schedule</b> and you’re good to go</li></ul>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="airfive-3-copy-1"
        >
            <img
                class="story-inline-image z-depth-2"
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                alt="Target customer cohorts"
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<h5 class="" style="text-align: center; "><i>Send targeted emails to specific cohorts, like new or returning customers.</i></h5><h4 class=""><b>Train your AI assistant</b></h4>

<p>Best of all, you can<b> share resources to train the AI on your tone and style</b>, guaranteeing five-star customer service that’s always on brand.</p>



<ul><li>Paste your OpenAI key and <b>upload documents, FAQs, or saved replies</b></li><li><b>Add your company name</b> and specify how you’d like emails to be signed</li><li><b>Fine-tune how the AI handles new kinds of questions</b></li></ul> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="airfive-4-copy-1"
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            <img
                class="story-inline-image z-depth-2"
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<h5 class="" style="text-align: center; "><i>Train the AI to respond to customers accurately and in your brand voice.</i></h5><p>Don’t waste time drowning in customer support emails! With airfive, you’ll get an AI assistant that responds instantly using your help docs and past replies.</p>
<p>Reply to customers on autopilot.</p>

<p><b>Get lifetime access to airfive today!</b></p>

Help your small team scale support operations by sending AI replies to customer emails

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