4.6
Taco ratings
AITable.ai has received praise for its intuitive interface, powerful project management capabilities, and potential for growth. Customers have also appreciated the responsive customer support. However, there have been some concerns raised about limited AI chatbot messages and mobile UX challenges. Despite these minor issues, AITable.ai remains a solid choice for those seeking a versatile database tool. Additionally, with a 60-day money-back guarantee, it's worth considering for those interested in trying it out.
AI-powered summary of customer reviews
Verified purchaser
Cool Product Bad customer support
They struggled to help with a basic access requests. I would say if you don't expect to need any support this is a good product.
Gary_AITable
Oct 28, 2024Hi MarkD, I apologize for any inconvenience caused. We typically respond to inquiries within 24 hours. It’s possible that your email didn’t reach us correctly or may have ended up in the spam folder. Could you please let us know the subject of your email or resend it to support@aitable.ai with your AppSumo name, "MarkD," in the subject line? We’ll make sure to get back to you as soon as possible.
Verified purchaser
Downtime with no support message, can't compete with big guys
I was excited at first, as it's a great alternative to Airtable, but the more time passes, the more it feels like the team is understaffed.
There is still no N8N integration.
We are currently in the 5th hour of a downtime and no team member have posted a message about it. We are left in the unknown as to why there is downtime, who is working on it, are they even aware?
If they want to become a real alternative to Airtable, they need to work on their reliability and team support.
Gary_AITable
Aug 7, 2024Hi Clement, sorry for the inconvenience. Due to an issue with Google's CDN, we experienced some downtime, and we sincerely apologize for this. We addressed the problem immediately after it occurred and had it resolved approximately 5 hours before your comment. We also responded to all the received messages. If you sent a message to our support email or used the feedback form, we should have...
Verified purchaser
Disastrous support
I bought AITable Tier 3 on AppSumo and relied on the good reviews. I simply ignored the bad reviews. A big mistake!
When entering the email address to activate the product, I unfortunately made a typing error. As a result, the product was registered to the wrong email address. You do not create a password during activation, but always receive a link by e-mail to log in. As a result, I was able to test the software for 4 days. There are a lot of bugs in the software and every time you report a bug you need to enter in a form around 10 different fields. The software was promoted as similar to AirTable, but it is far behind the functions of AirTable.
After 4 days I was loggen out when restaron the Computer and the I was not able to log in to AITable. I have now tried for over two weeks together with AITable and AppSumo to correct the incorrectly entered email address, but AITable was obviously not able to do this.
They must be a really high-tech company if they can't even manage to change an admin email address.
AITable's proposed solution: I should return the product to AppSumo. And I was happy to do so.
My question is: if AITable can't even manage to customize a simple admin mail address. What is the support like when you have a “real” problem?
I can't recommend AITable to anyone.
Gary_AITable
Aug 6, 2024Hi PE_GER, we have done everything we can to assist with your account issue, but the entire LTD campaign involves the account systems of two platforms. We have communicated with you alongside the AppSumo officials, and unfortunately, this issue cannot be resolved. We hope you can understand. We ourselves do not offer an LTD plan; once the AppSumo campaign was discontinued, we were unable to...
Verified purchaser
Has a great potential, but it needs more flexibility and localisation
I’m starting to use this tool to help drive some of my agency data, but I found it to be very USA-oriented by default. There are some very nice options to localise it per your needs, but it fails to do so in many other ways. Weeks start on Sundays in the calendar view and this cannot be changed. The tool uses dots instead of commas for currencies. Moreover, it is unable to set the default currency format within the currency column, making it tedious and manual to adjust every time you open a new currency column. Some currency settings when you go deeper in formula views are much less flexible which is counterintuitive for an AI tool and counterproductive for a tool that needs to help you to be more productive...
I would also like to have widgets more customisable (or more AI?), to have an option to follow the (filtered) views data instead to be locked to the view of preference...
I just scratched the surface so it may be more (good and the bad) but these are the things I would change immediately to make it more (out of USA) friendly.
Gary_AITable
Aug 3, 2024Hi e203847c65ff4fbd8178d441516f8980, thanks for your review. To be honest, there are hundreds of regions that require localization, and due to limited team resources, we can only continually optimize as much as possible but cannot achieve 100% satisfaction immediately. I hope you can understand this.
Regarding the issues you mentioned, some might be based on misunderstandings. Please allow me to...
Verified purchaser
The Business UI I've been looking for...
When it comes to AIO (All-in-One), I'm the guy behind the brand. To have everything I need available to me in one UI has been a goal since day one. My thoughts, data storing processes and automations are seeing true organization for the first time since my company pivoted to AI.
I'm coming over from the likes of Bitrix24, Atlassian/Jira (which it feels most like to me), and even MY OWN SaaS CRM (AIOFlow™) ... so, I won't bother going into the details. If you ever get the opportunity to grab this offer, do it. This is enterprise level software for the cost of a couple months of service. Looking forward to any improvements they bring over the years, and expecting to be a very satisfied partner in the future!
Gary_AITable
Jul 25, 2024Hi LelandBest, thank you for sharing your experience! It's fantastic to hear that our platform aligns so well with your needs, especially coming from such a diverse background in software solutions. We're excited to continue improving and providing value to our partners like you.