A: Hi - you should see the alt text when you click on any of the images in your media library to edit them. If you don't see alt text in your posts which use the image, please try using our "Refresh Alt Text" feature to update your existing posts: https://alttext.ai/docs/integrations/wordpress/#updating-posts-and-pages
I bought two licenses so I get 600 actions a month, and used it for the first time today and the results were amazing when rewriting existing alt attributes. However, it's been hours and after multiple attempts I am still not seeing any generated results for images on the page that did not already contain alt attributes. What is the best way to get help? This is very frustrating and I have a client waiting on me. Please help.
A: Hi - have you emailed our support team at support@alttext.ai ? That is the best way to get help. You can also use the Contact Us form on our site as well. When you email, please be specific about what you are actually doing so we can help you get a solution faster. Thanks!
I did not have your support email until this morning, so I am communicating with them now. I just sent them additional information and a screen recording.
Thanks to your team for the quick response. For anyone reading this, the issue was some of the website images were SVG files, which cannot be processed by AltText.ai but are in the works for sometime in the future. This is great news, although disappointing for my case. Thanks again for the quick responses here and over the contact form/email.
Q: Please!
oh nooo I was JUST about to purchase the deal ... any chance I can still get it? AHHHH!!!!!
ohhh ok @Appsumo please!!! I'll email them.. thanks Dave!
Q: Digital Products
Hello Support Team,
Great product! Can your software assist with digital products being sold on WordPress and other platforms your software supports? If so, please explain this use case in detail. Thanks
A: Hi - possibly? You should give it a try using our free trial since you get 25 images for free. Our service works on *images* -- so if your products have images in your WordPress media library, we'll be able to generate alt text for them. Have a look at our docs to learn more: https://alttext.ai/docs/integrations/wordpress/
Looking to triple stack this deal because it would be an amazing addition to my SEO program for clients. But, are you a flash in the pan, or do you have enough runway without AppSumo to stick around for a while?
Q: Something not working?
In admin panel I can see:
Images Missing Alt Text: 29
After generate: "Update complete! 29 / 29 images processed (0 successful)"
why it doesn't working?
Dave_AltText.ai
Oct 29, 2024A: Hi - you should see the alt text when you click on any of the images in your media library to edit them. If you don't see alt text in your posts which use the image, please try using our "Refresh Alt Text" feature to update your existing posts: https://alttext.ai/docs/integrations/wordpress/#updating-posts-and-pages
I hope this helps!
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Q: Not working
I bought two licenses so I get 600 actions a month, and used it for the first time today and the results were amazing when rewriting existing alt attributes. However, it's been hours and after multiple attempts I am still not seeing any generated results for images on the page that did not already contain alt attributes. What is the best way to get help? This is very frustrating and I have a client waiting on me. Please help.
Dave_AltText.ai
Oct 8, 2024A: Hi - have you emailed our support team at support@alttext.ai ? That is the best way to get help. You can also use the Contact Us form on our site as well. When you email, please be specific about what you are actually doing so we can help you get a solution faster. Thanks!
Share AltText.ai
Verified purchaser
I did not have your support email until this morning, so I am communicating with them now. I just sent them additional information and a screen recording.
Verified purchaser
Thanks to your team for the quick response. For anyone reading this, the issue was some of the website images were SVG files, which cannot be processed by AltText.ai but are in the works for sometime in the future. This is great news, although disappointing for my case. Thanks again for the quick responses here and over the contact form/email.
Q: Please!
oh nooo I was JUST about to purchase the deal ... any chance I can still get it? AHHHH!!!!!
Dave_AltText.ai
Oct 2, 2024A: You'll have to ask AppSumo!
Share AltText.ai
ohhh ok @Appsumo please!!! I'll email them.. thanks Dave!
Q: Digital Products
Hello Support Team,
Great product! Can your software assist with digital products being sold on WordPress and other platforms your software supports? If so, please explain this use case in detail. Thanks
Dave_AltText.ai
Oct 2, 2024A: Hi - possibly? You should give it a try using our free trial since you get 25 images for free. Our service works on *images* -- so if your products have images in your WordPress media library, we'll be able to generate alt text for them. Have a look at our docs to learn more: https://alttext.ai/docs/integrations/wordpress/
Share AltText.ai
Q: What's your runway?
Looking to triple stack this deal because it would be an amazing addition to my SEO program for clients. But, are you a flash in the pan, or do you have enough runway without AppSumo to stick around for a while?
Dave_AltText.ai
Oct 2, 2024A: Hi - we've been around a while now already, and are not planning on going anywhere :)
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