AmyMind Questions

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Q: Few suggestions!

Mind mapping tools can be improved by adding diverse layouts, customizable styles, and multi-language AI support. Offline editing with auto-sync, real-time collaboration, and mobile apps boost productivity. Integrating task management, voice commands, AI suggestions, and industry templates enhances usability. Embedding multimedia, syncing with note apps, cloud storage, and built-in analytics improve engagement and organization. Automatic summaries, AI grouping, keyword tagging, and version control make maps clearer and easier to manage. These features create more creative, collaborative, and accessible mind mapping experiences.

Prince34647Jun 22, 2025
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Founder Team
AmyMind

AmyMind

Jun 22, 2025

A: Thank you so much for these detailed suggestions! 🙏

Your ideas about diverse layouts, multi-language AI support, real-time collaboration, and mobile apps are incredibly valuable. Our development team will carefully evaluate these suggestions and prioritize them in our product planning.

Thanks for helping us build a better product!

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Q: Error IA Json

Congratulations on your amazing tool! I’m really excited about its potential.

However, I’m experiencing an issue when trying to use the AI feature. Every time I select a topic, I receive this error message:

"Oops... Something went wrong with the server.
Error code 999: SyntaxError: Unexpected non-whitespace character after JSON at position 358 (line 1, column 359)"

This happens from the very first attempt and blocks me from using the AI capabilities. Is there a way to fix or avoid this issue?

andres_d.Jun 17, 2025
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Founder Team
AmyMind

AmyMind

Jun 17, 2025

A: Sorry, we found a brief error on the server of our AI service provider (OpenAI), please be patient, it should be restored in a while.

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Q: What is the support email address

How do I contact support? Your website says:
'Contact us: The email contact is ahshengchen, sevice at gmail.com'

The reason I need to contact support is that at least 30% of the time the AI responds in Chinese, even though I have the settings set to 'English'.

dennisfJun 11, 2025
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Founder Team
AmyMind

AmyMind

Jun 11, 2025

A: We're sorry, we've received this issue and it's in the process of an urgent fix.
"service at" stands for @.

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Q: Can you explain your credit system?

How do credits on AmyMind work?

What actions cause credit usage?

dg_digiPLUSJun 10, 2025
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Founder Team
AmyMind

AmyMind

Jun 11, 2025

A: Each mind map-related operation corresponds to 1 credit. The following operations are required:
1. Generate Mind Maps: Generate mind maps from text, pdf, etc
2. Edit mind maps: AI Chat, AI Branch, AI Explore
3. Talk to the mind map: Every time you send a message

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Q: Credit

Is that 500 credit reset daily

mojojojoo1988PLUSJun 10, 2025
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Founder Team
AmyMind

AmyMind

Jun 11, 2025

A: You get 500 credits daily, and they reset every day.

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