answered.so Reviews

5.0

5.00 stars
5.00 stars
6

Taco ratings

6
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AskSumo

Customers appreciate Answered.so for its ease of use, efficient performance, and comprehensive features. While there are occasional hiccups like slowness and limited customization options, the overall positive user feedback and 5-star rating make it a solid choice for those in need of AI-powered customer service. With a 60-day money-back guarantee, it's worth giving it a try.

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Showing 1 - 6 of 6 reviews
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Verified purchaser

Member since: Jul 2023Deals bought: 170
5 stars
5 stars
Posted: Aug 3, 2024

I love Answered

I bought T3, and I am very happy with the project. My need is very specific, and I tried 4 different chats and the quality of Answered is ideal for my project.
Congratulations, I see a great future for you.

An advice that will undoubtedly be of great help. Allow us to put all the texts in the preferred language, so that it looks good.

And please let me customize the logo within the chat when replying. Their logo is beautiful, but it breaks with our own brands. Think about it. Make us even happier.

Founder Team
_andrew_

_andrew_

Aug 4, 2024

Thank you for your feedback and kind words about Answered.so 🤩

We appreciate your suggestions and would love to hear more. Please submit your feature requests here: https://roadmap.answered.so. This will help us stay organized and allow others to upvote your ideas.

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Verified purchaser

Member since: Sep 2018Deals bought: 40
5 stars
5 stars
Posted: Jul 18, 2024

Amazing Product

I dont normally bother to write reviews but felt compelled to for answered.so
If you are looking to provide a customer support feature in you app or website, then I 100% recommend this.
Its UI is amazingly easy to use and it really does do what it says on the tin !
I cant wait to see what else you build into it.
Good luck with this guys, I give it 5 tacos and 10/10 in 'real money' !

Founder Team
_andrew_

_andrew_

Jul 18, 2024

Thank you for your fantastic review! We're delighted that you're finding Answered.so helpful for your customer support.
Your feedback means a lot to us. We're constantly working to improve and add new features, so stay tuned for more updates 🙌 If you have any suggestions, we'd love to hear them. Thanks again for your support!

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RobVRobVPLUS
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Verified purchaser

Member since: Apr 2019Deals bought: 60
5 stars
5 stars
Posted: Jun 11, 2024

Answered.so - My Favorite AppSumo Find So Far!

Answered.so is definitely one of the best AppSumo finds I've come across. It absolutely deserves 5 tacos! The software works quickly and efficiently, and I'm surprised it doesn't have more reviews and purchases. I love how customizable it is, and I can't wait for the live chat feature to come out.

I went for the Tier 3 option because I see a lot of potential in this tool. There are a couple of things that could be improved, though. In the Ask AI feature, you can't change the logo for the chatbot, which would be great if you could customize it with your company logo. Also, I wish it had a longer chat retention option.

Overall, I’m really happy with my purchase and excited to see what's next!

Founder Team
_andrew_

_andrew_

Jun 11, 2024

Thank you, Rob, for your fantastic review and support!
We're thrilled to hear how much you're enjoying Answered.so.

Don't hesitate to add your suggestions to our roadmap here: https://roadmap.answered.so/.
We are actively collecting user feedback to prioritize new features.
Thank you for helping us improve!

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zajzajPLUS
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Verified purchaser

Member since: Jun 2023Deals bought: 282
5 stars
5 stars
Posted: Jun 5, 2024

I love it & hope that...

Ok not sure why this tool is not getting more reviews, I really like the fact that it covers all my need; elegant chatbot widget, docs inside chat widget, and knowledge base... well and a blog..
but few things I notice and I hope they get improved (I still think its worth 5 tacos, assuming these can be easily improved)..
- the AI Chatbot is reletavely slow in comparison to other tools. I think also the backend queries are also slower (like when reloading, adding articles, etc).. but hope this can be optimized...
- the knoweldge base is great but hope in the future, we get feedback, dark mode, ..etc)

With the above in mind my guts tell me this will be a good tool, and so i got the Tier 3, and hope my guts will be correct ...good thing my guts get to be correct alot of the time :)
Good luck guys!

Founder Team
_andrew_

_andrew_

Jun 5, 2024

Thank you for your review and feedback; it means a lot to us!

We are currently collecting feature requests and improvement suggestions here: https://roadmap.answered.so.

Feel free to upvote or add new requests there.

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Verified purchaser

Member since: May 2024Deals bought: 5
5 stars
5 stars
Posted: Jun 2, 2024

easy to use and performs well

I was struggling with another product - not able to read my data accurately- and found this. This was so easy to use and set up and so far working like a dream. I am using this as a training bot and so far the ability of it to read my data and pull relevant resources is spot-on. I also like how there is a pre-planned question bank, suggested articles, and topic suggestions after the greeting. Really well done - can't wait to keep working with it. I think that the developer has definitely solved a problem in this space.

Founder Team
_andrew_

_andrew_

Jun 5, 2024

Thank you for your great review! We're glad our product has made things easier and more efficient for you. Your feedback is much appreciated. Thanks again!

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