I was struggling with another product - not able to read my data accurately- and found this. This was so easy to use and set up and so far working like a dream. I am using this as a training bot and so far the ability of it to read my data and pull relevant resources is spot-on. I also like how there is a pre-planned question bank, suggested articles, and topic suggestions after the greeting. Really well done - can't wait to keep working with it. I think that the developer has definitely solved a problem in this space.