Answerly Reviews

Have bought a boat load of products on Appsumo, but I have never regretted any to this extent. I was pretty excited when I saw the features and especially the whitelabel options and so I went with the highest tier: Tier 5. Problems started cropping up one after another. The chatbot is not very customizable including some of the most basic features like giving a responses with links to options doesn't work. Their support responds (slowly), and they seem to be unable to get a fix for most issues we faced despite having pretty simple requirements.

Most importantly, AppSumo support will not help once the 60 day window closes even if the product stops working as it did during the first 60 days. Only then it dawned me that AppSumo products are 60 day purchase than a lifetime one - because that is the only time window where you are assured of a working product and beyond that it is just a bonus. Think twice before buying the highest tier for any deal and remember it can stop working anytime and AppSumo support will be of not be of any help.

Have been tweaking the bot for almost a deal, which was painstaking, it would chat loop or give wrong information, or just try and have a chat instead of doing what its main goal was. I was hoping to launch it this week so logged on to see if I could finally bash out the kinks, only to find most of the features are behing a $90 a month paywall, what happened to lifetime access? (even sometime as basic as forms is now behing the paywall, have my form already made but cant change it bevause I need to pay. madness)

We bought tier-5, and while we've been generally pleased with the product, the support is a major let down.

Our issue in particular has been with the agency/white-label functionality, which includes the ability to set your own custom SMTP server. This is a great feature, but it just doesn't work.

We've tried configuring it with AWS SES, SMTP2Go and every time it fails.

Interacting with support is like asking how many r's there are in strawberry - their support bot asks insightful questions then ignores the answers and says "you are entering the details incorrectly"...

It's so frustrating that such a small and simple part of the system is letting it down..

Most of the features are not working(example: forms are not working. logic issues. chat is not responding...)
Support is not responding. Full of Bugs. Wish I could refund earlier

I recently upgraded to the top-tier plan & got attracted by its robust features and potential. The platform itself is outstanding and could definitely earn a five-star rating with some tweaks.

However, I've encountered some issues, such as not receiving OTPs, which has prevented me from exploring the full capabilities of my plan & get insdie the community help., looking fwd to engage more with the community for a complete experience and would appreciate any guidance on how to resolve these access issues :)

With more responsive customer support and resolution of these minor bugs, I'm confident this platform deservesmore tacos here. For now, I'd rate it at 3.5 stars, optimistic about improvements that will fully harness its potential.