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Q: Delegate chat

Can my team or the setting allows this to auto delegate chats to agent A so that Agent B cannot view the conversations? Also agent A can pass the chat to agent B?

kennypurnomoSep 11, 2025

Founder Team

Andrew_AnyChat

Sep 11, 2025

A: Hello.
Yes, once agent A is assigned to the conversation, agent B won't be able to see the chat. Also, chat can be transferred from one agent to another.

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