Q: 📨Editing emails/tickets
This needs some work.
🤔
They are treated like regular Chat conversations. What I mean is that in email you can format text, make bullets bold, italic text.
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It would also be nice to have a view like in Gmail or Outlook where you can see more context of the text.
Jack.SPLUSOct 29, 2024
Founder Team
Andrew_AnyChat
Oct 29, 2024A: I agree!
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Jack.SPLUS
Verified purchaser
Tickets also lack the option of Internal messages 📝
i.e. those that will not go to the customer and will only be seen by the staff.
Founder
Posted: Oct 29, 2024
👍
Jack.SPLUSVerified purchaser
I would like to have the possibility of using it in the future in a way that is as comfortable as Gmail, for example.
🤔
To not use external email programs at all.