Q: Hi Andrew, two qs; 1 - If we request email address and name when the customer first visits the chat, can ...

future chats with the same customer be added to their same thread/conversation so they can see the whole conversation history when they return?

2 - Can automated messages be sent to all customers who have interacted on the chat previously?

thank you

lisa383Jun 23, 2024
Founder Team
Andrew_AnyChat

Andrew_AnyChat

Jun 27, 2024

A: Hello.
1 - yes. Also, if the customer ends the current chat, all new chats will be linked to the same contact.
2 - no, at this moment you can't do that.

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