KaneCutKaneCut
KaneCutPLUS
Aug 29, 2026

Q: Issue with contact details

Hi team, I copied an existing widget to use it on another website and updated the contact details, including the phone number, email, and WhatsApp number.

The new contact details are displayed correctly in the system, but on the website the widget still shows the old phone number, email, and other contact information.

Could you please advise how I can update these details on the live widget? Is this a bug, or is there an additional step required after changing the contact information?

Founder Team
Andrew_AnyChat

Andrew_AnyChat

Aug 31, 2026

A: Hello.

Please contact us via chat on our website, as we need to investigate this further, so your account email may be required.

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