Q: Knowledge base as assistant to live chat (Whatsapp)
I am very new to the topic of AI agents and still have to learn about it. My question is: does the knowledge base also serve as an assistant to the live chat (WhatsApp) or only for the AI agents for automated replies?
I want to use bots/agents on the long run but in the beginning I want to answer manually, but need the knowledge base as a source for the replies since I dont have all the answers on my mind. Is that possible with Charla? The whole scenario is thought for WhatsApp chat.
DistractedByCreativityVerified purchaser
Andrew_AnyChat
Oct 13, 2025A: Hello.
At this moment Knowledge Base can only be connected to AI Agents for automated replies, but not to the AI chat assistant. However, you can use "quick replies" to cover this.