✅ ChatFlow: New ChatFlow editor

The ChatFlow editor has been completely redesigned.

✅ ChatFlow: ChatGPT voice message

You can now send voice messages to the ChatGPT integration and receive replies.

✅ ChatFlow: ChatGPT voice reply

ChatGPT can now respond to voice messages with voice replies.

✅ ChatFlow: ChatGPT image message

You can now send images to ChatGPT.

✅ ChatFlow: New trigger logic

Now, chats can be handled by ChatFlow only when the incoming message (or trigger) meets the defined criteria. If it doesn’t, the chat will be routed to a human agent.

✅ ChatFlow: Built-in variables

We’ve expanded our list of built-in variables.

✅ ChatFlow: Incoming call event

You can now attach ChatFlow actions to call events (WhatsApp QR only).

✅ ChatFlow: Disconnect ChatFlow action

You can now disconnect a ChatFlow and move the chat from the bot-driven section to the active section.

✅ ChatFlow: Added search field to the chat flow list

You can now search your ChatFlows by title.

✅ Widget settings: moved

We’ve moved the widget settings to a separate submenu to make the main menu less overwhelming.

✅ Widget settings: prompt slider range extended

We’ve extended prompt timeouts, now allowing up to 30 seconds.

✅ Unified widget: embed link

You can now use a Unified Widget embed link to add the widget directly to your HTML page.

✅ Unified widget, LiveChat widget: QR code

You can now download QR codes for both Unified and LiveChat widgets.

✅ Unified widget: Iframe page

You can now add an iFrame page to the Unified Widget.

✅ Working hours

You can now set your organization’s working hours and link the widget’s display schedule to them.

✅ Contacts: Custom fields

You can now use Custom Fields to store additional information about your contacts.

✅ Twilio WhatsApp: improvements

We’ve improved the Twilio WhatsApp integration — you can now receive files, voice messages, contacts, stickers, and locations directly through Twilio WhatsApp.

✅ Tickets: auto-assign

We’ve added a round-robin auto-assignment strategy for tickets, as well as a “first replied agent” auto-assignment option.

✅ Chat: Group chat view improved

You can now view group members in a more efficient way.

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