infogasparcoboQ: Preguntas
1. Have you considered redesigning the interface? Fewer buttons, more actions; less is more.
2. I know you've used Watoolbox and Eazybe; their buttons are visible and easy to use. Do you think you could offer something similar?
3. When will the option to filter messages and contacts by keywords or numbers be available? There are many positive comments, but no one is complaining about something so useful and frequently used.
4. It doesn't collect the names of saved contacts; it's overwhelming to have to re-enter all that information when a database already exists. When are you going to fix this?
5. The contact information option on the right should be collapsible; it distracts the agent during the chat. When will this be fixed?
6. ¿Cómo gestionas el estado de cada chat? ¿Hay algún indicador que muestre en qué etapa se encuentra?
Andrew_AnyChat
Jan 18, 2026A: Hello.
1 - Yes, we are in progress with the new UI
2 - I haven't used these tools, but I'll look at them.
3 - We are working on this. We aim to release this feature next week.
4 - I'll check your account. I don't have this issue in my own account.
5 - We will update the system next week, and this option will be included in that update.
6 - At this moment, you can mark the chat as "resolved" or assign tags to identify its state.
Verified purchaser
¿Cómo gestionas el estado de cada chat? ¿Hay algún indicador que muestre en qué etapa se encuentra?
¿Es posible distinguir fácilmente quiénes son mis clientes (clientes potenciales y usuarios perdidos), algo así como un sistema Kanban?
These are the things that will determine whether I stay or not after these 60 days. Regards.
At this moment, you can only use tags to distinguish your customers. We will implement the Kanban view later.
Verified purchaser
1 - 👍👏
Verified purchaser
5. It's been 2 weeks and you haven't updated it, I feel cheated.
Verified purchaser
Whoa, hold your horses. From what I’ve seen and experienced so far, Andrew and the Anychat team are top-notch. They always keep their promises.
Verified purchaser
+100 on redesign fix for 2026