1. Have you considered redesigning the interface? Fewer buttons, more actions; less is more.
2. I know you've used Watoolbox and Eazybe; their buttons are visible and easy to use. Do you think you could offer something similar?
3. When will the option to filter messages and contacts by keywords or numbers be available? There are many positive comments, but no one is complaining about something so useful and frequently used.
4. It doesn't collect the names of saved contacts; it's overwhelming to have to re-enter all that information when a database already exists. When are you going to fix this?
5. The contact information option on the right should be collapsible; it distracts the agent during the chat. When will this be fixed?
6. ¿Cómo gestionas el estado de cada chat? ¿Hay algún indicador que muestre en qué etapa se encuentra?