Q: Protect white label leak in embed & source code?
Hi,
Can the white lable leakage in embed code and source code be prevented? Currently it clearly displays references to anychat.one
Andrew_AnyChat
Jun 9, 2025A: Hello.
Sorry for the delay.
You need to add API domain to override the default embed link.
Appreciator
Verified purchaser
There are multiple references to "api.anychat.one" for instance
LOGIC435Yes, even when someone clicks a link in the chat widget, the loading state initially turns the URL link into "api.anychat.one"
DistriktPLUSVerified purchaser
have you set up and connected your own api domain?
Hello.
Did you set up the API domain?
Verified purchaser
Yes. This is after mapping a CNAME record to api.anychat.one. It appears in the embed code for all clients and also on viewing source or inspecting element.
DistriktPLUSVerified purchaser
If you'd like, I can help check thing over for you. What's the best email to contact you on?
Verified purchaser
I tried sharing here, AS would not post. They'd rather prefer to keep a customer waiting for weeks even if there are issues with the tools they sell.
SumoDoI am curious to know more about this
is this resolved now? Does the CNAME still reveal anychat domain?
SoluPLUSVerified purchaser
This is important for true white-labeling. Andrew, could you please answer this question?
Verified purchaser
Hi Andrew,
I mentioned in previous comments that I used a CNAME record pointing to api.anychat.one but when testing with a client account it shows as "api.anychat.one" in all script codes - "Menu Button Widget", "Standalone Livechat Widget" and "Unified Widget". What are we missing?
Also, it is clearly visible in the source code as "api.anychat.one". Could you correct these issues please?
Please contact me via any real-time chat. I need to check your account before giving an answer.
SC2022PLUSVerified purchaser
I am also interested in knowing if this issue will be worked out.