Hi Andrew,

The question we hear most often from customers is simple: “When will the platform’s UI/UX change?”

They value the platform’s features, automation, and integrations, but their daily judgment is shaped by the interface: how quickly agents learn it, how easily teams find what they need, and how confidently the widget reflects their brand.

A stronger UI/UX is not just cosmetic. It can reduce training friction, improve adoption, build visitor trust, and help customers experience the value AnyChat already provides.

We understand this work is complex and involves trade-offs. But could you share whether a meaningful platform and widget UI/UX update is on the roadmap—and, if possible, its expected timeframe?