SaaS-PTQ: Frustration Over Unexpected Changes to Purchased Plan and Lack of Communication
I purchased Tier 3 on July 31, 2025 (redeemed on September 29, 2025). The deal clearly stated 25 approvers and unlimited everything else—simple and straightforward! Today, when I logged into my account, I saw this in the billing section » Manage Plan: 10 Approvers » Usage and Settings: 25 Unique Approvers + 150 Workflows. What’s going on? Why were the deal terms changed? And why wasn’t I informed about these changes by email? I want the billing section to exactly reflect what I bought—no excuses! Otherwise, I will leave 1-star reviews everywhere. I’m fed up with this shady behavior... I’ve had enough! You changed the terms even before I started using your software. I’m furious... extremely furious!
George_ApproveThis
Edited Feb 13, 2026A: So sorry for the stress! You still have your original entitlement with no restriction on the volume of requests. Can you send a note to [email protected] or the chat widget so we can get you fixed up?
All our users have one or the other. Old plans are approver limited (like when you bought yours) and new plans are approval limited. We still support all our legacy plans and, as for folks who want one or the other we're happy to move them back and forth!
We didn't, couldn't and wouldn't change anyone's plan post-purchase, but we have seen a couple users that didn't get provisioned quite right when we made the switch.
Verified purchaser
Here's an update: I contacted support via email, and the issue was resolved right away. I can now see the correct limits in the billing section, with 25 unique approvers as the only restriction. I didn’t expect such a quick fix! Thanks so much, George!