I think this one has great potential. Without naming names, it has every feature some of many the other SAAS had but at a fraction of the price. The deal is priced properly, and the team is willing to fix issues and improve the system, which is all that matters in my opinion. I raised an issue in the questions section, and they fixed it within minutes (the lead collection feature was broken and now works).

Some things I wish they would add:
1. The ability to control where the widget shows by pixels from the bottom, right, and left. Right now, you get to choose whether to place the widget on the right or the left, but the same spot is reserved by many themes for the cookie banner and the go back to the top of the page icon. If an option lets me set the widget icon's margin to the bottom of the page, that would be great!
2. Add integration to email newsletter, such as SendFox, Encharge, which are very popular here in AppSumo. This way, when someone provides their email address during chat, they are automatically registered to one of the segments on Encharge
3. Allow webhook for email collection, which opens the door for so many integrations through Zapier, bit integrations, etc
This way, if my email provider does not have a native integration, I can use something like Zapier to link it
4. The platform logs me out every few seconds. now sure what this is all about, but I'd like to be logged in for a longer period of time
5. An app for Android and iOS to allow team workers to reply to live chat

Thanks!