Astravue Technologies Questions

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Q: Question About Upload Limits and Media Playback

Hi there,

I’m just a bit confused about the upload limits. Why am I only able to upload files up to 25 MB? I’ve seen a customer mention they were able to upload up to 300 MB, and I’ve also read somewhere else that the limit is 10 MB—so I’m not really sure what the actual limit is.

Also, it would be really great if it were possible to play MP3 and WAV files directly, or even video files. That would be a super useful feature.

Thanks a lot in advance!

jason227Jul 11, 2025
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Founder Team
Ramesh_Astravue-Technologies

Ramesh_Astravue-Technologies

Edited Jul 11, 2025

A: Hi There,

Sorry for the confusion. In initial days(when publishing in AppSumo), the file size limit was 10MB and the storage was 2GB for free Starter Plan and Unlimited for Paid plan(including App Sumo).

Now, the limit has been increased to 25MB for starter plan and 300MB for paid plan with no changes to storage limit. So, if you had signed up directly from our website and selected starter plan this issue could happen. On upgrade to next plan(including Appsumo purchase) you should be able to upload upto 300MB.

If that is not the case, please write to me with details of the account admin email id and org name to support@astravue.com. I will check and fix it.

P.S You may not be able to redeem code directly if you are already in starter plan. In that case, buy the code and send the details to support. We will help update and redeem it.

With respect to file format support, please check this article.
https://help.astravue.com/portal/en/kb/articles/supported-file-format

Audio/Video file format preview is yet to be available. This is work in progress. Will definitely keep this posted here.

Regards,
Ramesh

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Q: Few Questions

1. You can have up to 25 team users, and unlimited guest users, correct?
2. How do guest users differentiate from team users, in terms of what guest users aren't allowed to do but team users are?
3. How do you compare with ClickUp?
4. Would AstraVue be perfect for managing the team workflow of 5 different companies each with entirely separate goals, departments, projects, and products?
5. If I have already stacked all 5 codes, but I want more than 25 users..
5a: How many total user seats can AstraVue system handle for a large and growing team?
5b: what options do I have for more user seats? (Do I get a discount for your monthly "POWER PACK" plan..? Is there more code stacking or any other lifetime deal available for even more users?)
6. Any ETA on mobile apps? what app features will be available for guest users too?

shubham15PLUSEdited Jul 11, 2025
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Founder Team
Ramesh_Astravue-Technologies

Ramesh_Astravue-Technologies

Jul 11, 2025

A: 1. You can have up to 25 team users, and unlimited guest users, correct?

Yes, that is right. You stack 5 codes to add 25 Members who handle the task for the customers. However, guest users have been kept unlimited

2. How do guest users differentiate from team users, in terms of what guest users aren't allowed to do but team users are?

With respect to guest capabilities, please check this article.
https://help.astravue.com/portal/en/kb/articles/roles-capabilities-of-guest-users

3. How do you compare with ClickUp?

Astravue is purpose-built for Professional Services teams, Agencies, Startups, and Freelancers—where timely delivery and smooth client onboarding are critical. Our focus is on helping businesses stay profitable with faster onboarding, better collaboration, and clear visibility across teams and clients.

Unlike ClickUp, which serves a broad audience with a wide range of features, workflows, and automation, Astravue keeps things simple. We offer just what growing teams need—without the clutter or steep learning curve.

In short, Astravue is the focused project delivery tool for teams that want results, not complexity.

4. Would AstraVue be perfect for managing the team workflow of 5 different companies each with entirely separate goals, departments, projects, and products?

I would like to try to get more details with a sample case. That would give a clear idea to me before I answer this question.

5. If I have already stacked all 5 codes, but I want more than 25 users.
For now, via AppSumo you can buy only 5 codes directly. To add more, you will have to purchase outside that is directly from us. As you are from AppSumo platform and you have questions on “Power Pack” my sales team would be happy to get on a call and help you with best options.

5a: How many total user seats can AstraVue system handle for a large and growing team?

The platform has been tested with 200 users in a single account without issues.

5b: what options do I have for more user seats? (Do I get a discount for your monthly "POWER PACK" plan..? Is there more code stacking or any other lifetime deal available for even more users?)

You will have to go for the power pack plan. The power pack plan(unlimited users), is not listed in AppSumo. So, you need to buy this directly from us. With respect to discount, I will inform my sales team to come up with best offers. Please write to support@astravue.com

6. Any ETA on mobile apps? what app features will be available for guest users too?

The Android version of the app is being expected by end of July 2025. Guest users too will get access to the app but will be limited with the same capabilities for now. Down the line, we may add enhancements to this guest role in a phased way say Approvals, view files and more.

P.S The API release has been delaying the release of features like mobile and chat. I apologize for the delay.

Regards,
Ramesh

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Q: Custom Project Status

Hi There,
overall we love your work and use ur tool for our small team.

But i have a little question - is it possible to change the status of a project into custom ones?
And add some custom fields for projects ?

For task its perfectly possible, but we miss the individuall options for the projects.

Thx for your time <3

103626764403861741525Jul 9, 2025
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Founder Team
Ramesh_Astravue-Technologies

Ramesh_Astravue-Technologies

Jul 9, 2025

A: Hi There,

Thank you and happy you love the app.

Similar to task, we will be bringing Project Status, Customer fields and templates. The work will be begin in the a few days from now.

We wanted to add that flexibility so that you can customize it as per your business need.

Will keep the progress posted in this thread so that there will be more visibility

Regards,
Ramesh

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Q: Hi, why can't my team members add task in their assign projects??

103529627093520815410Jul 7, 2025
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Founder Team
Ramesh_Astravue-Technologies

Ramesh_Astravue-Technologies

Jul 7, 2025

A: Hi,

The project members need to be added into the respective project. Click Project -> Manage Members and ensure they are added into it.

If yes, they should be able to add the task. If not, we will connect over an google meet to check this

Regards,
Ramesh

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Q: Subject: Clarification on Team Setup for 10 Users (Astravue Redemption)

Hi ,

Thank you for the purchase confirmation. I received two separate codes for Astravue Technologies, each allowing access for 5 users.

However, I would like to have all 10 users under a single team account rather than managing two separate ones. Could you please advise:

How I should redeem the second code so it adds to the same team account (instead of creating a new one)?

Or if you could merge the two codes into a single code for 10 users, that would be perfect.

Looking forward to your guidance so I can set this up correctly for my team.

103529627093520815410Jul 7, 2025
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Founder Team
Ramesh_Astravue-Technologies

Ramesh_Astravue-Technologies

Jul 7, 2025

A: Hi There,

I believe you would want to apply both codes under one account that will give you the flexibility of adding 10 users.

If yes, write an email to support at astravue dot com with the details. We will help you apply the second code from the backend.

Regards,
Ramesh

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