A: Hello!

Thank you so much for writing in :)

1. If we use the Brilliant Directories platform for example, current communication on that platform is limited to a contact form for each vendor/supplier. or publishing other contact details that take visitors away from the website.

AtomChat will solve the problem of visitors going away from your website. A typical marketplace setup involves a ‘Chat with’ button against each vendor profile. Visitors can click on the button and the one-on-one chat window for that particular vendor opens up on the same page on your website. Visitors can send a message to vendors this way.

To complete the setup, you can also create an ‘Inbox’ page on your website and embed AtomChat here. Vendors can go to this page and see all their chats.

2. How could Atom chat be used to upgrade the interaction on a website built on the Brilliant directories platform?
I'm happy to give your devs access to a spare Brilliant Directories website if that helps.

This will really be helpful! Because our integration with Brilliant Directories is not ready but with dev access, we can definitely work together and build it!

3. I guess Im thinking it should work like this - vendors get the ability to be contacted via atom chat automatically upon signing up to the website (how? Zapier or another middle ware, or can it be coded with a small plugin/extension inside the websites admin) .
Site visitors and signed-in site visitors can use any vendors Atom chat widget to chat to that vendor directly.

Correct. And AtomChat does not have its own user management, we use your website’s existing user management for authentication. They do not need to create any separate AtomChat account.

Once the integration is done, visitors and vendors can use AtomChat’s widget on your website to chat with each other.

4. However the never-ending tsunami of spam has to be considered because otherwise vendors would get spammed mercilessly until they give up and closed their accounts unless there is effective ways to prevent spam.
I think the use case above could equally apply to similar models like classified advertising and lead gen.

To keep spammers at bay, we have the Block user feature. Vendors can block users from the frontend. As an admin, you too can ban IPs and users.

5. What happens if the vendor is not responding, can we set it up like a support tool and request their email upfront automatically so they will get a response later on?

This isn’t a default feature. But we have Email notifications for offline messages. If a vendor is offline and not responding, they’ll be notified by email that they’ve received a message. I think this should address the problem. let me know!

6. Yes, for every individual chat, users will have the option to ‘save conversation’. This saves their chat as a .txt file on their system 🙂