Appsumo LTD would not activate - Appsumo Support unhelpful
I was excited about Atomchat but could not activate the account. Appsumo Support did not resolve the issue and sent me irrelevant advice on using a different email. This was NOT the case here. I never had an account with any email. I tried countless different emails and none would work. Had to refund even though I wanted to use this product. Appsumo Support offered to activate manually and then never did. Appsumo support failed me.
Founder Team
Rashmi_AtomChat
May 9, 2024
Hi Sumo-ling,
We sincerely apologize for the inconvenience you faced, and we hope to have the opportunity to make things right and help you use AtomChat.
Can you please drop an email to support@atomchat.com and share your account details with us? you can address the email to Rashmi and I'll look into it.
Chat box only is active on my site if I am working from the dashboard. Once I log out then the chat stops working. Sound notifications are not working either. I have not tested anything else and won't until I can at least get the basics working and then I'll come back with a review.
I want this to work but so far its a no go.
Founder Team
Amit_AtomChat
May 9, 2024
Hi CarlsSumo,
Please write us on support[at]atomchat[dot]com. I believe this is an integration issue and the team will help resolve this and get your AtomChat up and running.
I have to say, I've read reviews that weren't terribly happy with customer support. I've honestly had the opposite experience. I needed help in integrating with software that was not on their integrations list back when I bought on the first LTD they offered. The atomchat team was incredibly helpful, went in with custom coding and had everything working seamlessly in no time. They helped when I wanted to make changes to my format or didn't realize where to enable and disable things in the dashboard back then (my bad not theirs...but they were great about helping and everything was easy peasy clear from there). They helped again when I asked about being grandfathered into this new LTD deal. Maybe I've been lucky, but all their support was done in a timely professional helpful effective manner. I've had no issues with atomchat on our site in the two years it's been there. Before getting atomchat, our people were communicating by email and social sites, sharing files with we-transfer, doing video chats with zoom...a lot of messy back and forth all over the place. With atomchat they could do screensharing while working on projects, share those larger files without any outside services, collaborate on documents, communicate with video calls, audio call etc all in our own branded site. We haven't used the fact it allows people to communicate in their own languages with auto translation, but figure that will make it easier for anyone anywhere to collaborate all in one place. Never had an issue with the software running well. For all the reasons above...they get five taco's from me.
This is a nifty chat application that can be embedded quickly and almost anywhere. I really like it a lot for what it is, a simple and clean chat application. It has a solid set of features such as file sharing, audio calls, and whiteboard. On the admin side, it is very powerful regarding what kind of access, user settings, and features you which to include in each segment.
The UI is okay, I wish I could customize it further and make a dark mode as well as have it automatically load and open to the groups page rather than contacts page. I think this is important so that people understand what they are landing on when they open your chatroom page, especially for the first time, and you want them to navigate quickly to designated groups.
Founder Team
Amit_AtomChat
May 9, 2024
Thank you for your endorsement, dynolion :)
We have planned a few revamps this year-next year and that includes a UI rewrite :)
This deal came at the right time as we are currently developing a marketplace for freelance architectural design work and needed a chat solution. It offers almost everything you need for a marketplace, including real-time chat, video chat, audio call and screen sharing, whiteboard as well as an extensive administration interface and content moderation capabilities. We purchased license Tier 4. We haven't tried everything yet, but the deal is great and the solution very promising!
Thank you AtomChat for bringing this deal to the Sumolings!
I don't know if my first review is still visible after I ask the AppSumo Team to change my Taco rating from one to five. If it is still showing, you will see I had a lot to criticise. Unfortunately, I hadn't been able to actually try AtomChat, so my review was more about the company and their support and service.
Amit apologised, and the way he owned the problems and made no effort to find an excuse meant a lot. It is a rare quality to be able to completely own your mistakes and instead of passing it off as someone else's problem actually accepting that you got things a bit wrong. I want to thank Amit for this, it went a long way. Before this response, I was so close to just taking a refund and forgetting about AtomChat.
I am so pleased that I didn't. Once I got the information I needed it took me no time to get AtomChat up and running. There are a lot of settings you can change to customise and alter the way it works with your website. I am only using it with my team for now, as the website hasn't launched just yet, but I love it, this is going to give me a fantastic extra feature for my new project.
It has been several days since my last comments on AtomChat, I have had some family stuff to deal with so I couldn't get back to this review sooner. But I want everyone to know that AtomChat a quality, stable product with a lot of potential to become even better as long as their Team continues to invest in it. The company behind the product have a lot of passion and belief in AtomChat, and they want your experience of the system to be first class. Hopefully, I won't have much need to ask them for support, but I know that if I do they will be there when I need them.
If you run an online community, and AtomChat can be integrated with the systems you run (they connect to a lot of platforms so chances are it will), you should take a close look at AtomChat. The fact that you can have your users connecting through text, audio, and video without your servers taking the load means you have one less thing to worry about, and your members/users will love the extra features you are giving them.
I spent a lot of time thinking about the new rating. One Taco to Five is a massive leap. I thought maybe I should change it to four, as I did have the communication issues. If they had come back with excuses or tried to pass any of the blame on to me I probably wouldn't have even kept the deal. But the fact they responded in the way they did really helped. Yes, four Tacos is good, but the product deserves five in my opinion. I do believe they accept their service was not good enough, and I'm confident they will try harder to get it right. Because of that, and because without any of the issues I experienced I would have given five Tacos from the off, I've decided to give them what I feel they deserve - the highest rating. Thank you AtomChat, and especially Amit, I'm so glad I didn't take that refund.
Founder Team
Amit_AtomChat
May 9, 2024
Thanks Marc, for the kind words and the updated review.
It means a lot to everyone here at AtomChat.
At the end of the day, we are building these products to help you solve your problems. And when you find true value in what we have built, it makes our day/month/year :)
Thanks again for not giving up on AtomChat and letting us fix the gaps we have in support.
it is a service that I saw born, I bought and I already knew cometchat, atomchat did not encounter any problems we bought two tier3 licenses. We are working on the first one, the support is good and it is also becoming fast, Shoaib has always responded efficiently to us. Next week we hope to finish the first site and then try the IOS, Android and PC applications. thank you marcello
it is a service that I saw born, I bought and I already knew cometchat, atomchat did not encounter any problems we bought two tier3 licenses. We are working on the first one, the support is good and it is also becoming fast, Shoaib has always responded efficiently to us. Next week we hope to finish the first site and then try the IOS, Android and PC applications. thank you marcello
it is a service that I saw born, I bought and I already knew cometchat, atomchat did not encounter any problems we bought two tier3 licenses. We are working on the first one, the support is good and it is also becoming fast, Shoaib has always responded efficiently to us. Next week we hope to finish the first site and then try the IOS, Android and PC applications. thank you marcello
This is a powerful chat solution that integrates easily with your website and augments communication and collaboration within the community without having to exit the app for a third party provider. It integrates really well and you can customise almost everything down to your preferences.
Users can text chat, voice video chat, and collaborate. And with 2 codes and above you get screen sharing and with 3 codes white label and email notifications with 50K users. Honestly, don't think I will reach that limit but glad to know that expansion won't be an issue.
It has multiple language support and conversion built in. I am yet to try these as its currently in one language now, but again good to know I don't have to upgrade or depend on G-translate for that.
The concurrent user limit is 500 for now. This shouldn't be a problem for my online class but would like to see what the team does about raising this.
Would have loved to see more storage space. currently not sure how quickly 5 GB will get exhausted. Would it be possible to connect to an external provider (G-drive?) so that I don't have to delete to free up space?
Overall, Ia m very pleased. Can see this replace multiple apps including a collaborative whiteboard app for which alone I paid 100 bucks.
When looking for chat services for our website that are not only fast, but also user-friendly I came across with AtomChat. They have a lot of quality features that I was looking for, I decided to give it a try, and I am so glad I did. Fantastic product and the customer service are outstanding! Very happy to offer this great future to our website users. Definitely highly recommended!!
Founder Team
Sonakshi_AtomChat
May 9, 2024
Thank You so much for your kind words! We are thrilled to have you onboard and your message has really boosted our confidence and validated what we are trying to build :)
I IMMEDIATELY saw the value of AtomChat compared to other chats I've previously used. and when i saw ALL the options you can chose from to customize it down to the ringer sound.MAN!!!! IM SOLD and STILL messing with the bells and whistles now.. i Just purchase 3 codes. i know an #INVESTMENT!! don't miss out... this is a steal.
Founder Team
Rashmi_AtomChat
May 9, 2024
Hi! Thank you so much for the tacos and an awesome review! Happy that you are able to make the most of our admin control possibilities to tailor the experience for your users :)
I am now playing around with Atomchat since half a day. This software is really stable and I know the company since a long time.
Atomchat exactly does what is should: Chat! They don´t try to be a Webinar-Script or an alternative phone-company, they do CHAT. And they do it good. It can integrate with nearly every important software: Wordpress (Buddypress, Buddyboss), Joomla (EasySocial, JomSocial,...) and even stuff like Xenoform or Moodle. And the integration is not only "show the App on the page", it´s a complete integration with User-Database, Avatars, Group-Sync and so on. Really well done! So it´s pretty simple: If you need "Chat" on your website, this is the deal for you. If you need anything else, you should look for a different software.
I am really (!) impressed by the deal as it is immense generous. Yes, like always there will come up some sumolings and "ask for more". It´s theire instinct to ask for more, but it makes sense to look at the deal before asking for more:
For 49 Dollars/Tier 1 you get 10.000 (!) aktive users! Not a one-time-limit but monthly! That´s huge, I never had an (own) Community with 10k active (!) users every month.
For 189 Dollars/Tier 3 you get 50k monthly active users and the whitelabeled app. An own app! You can download the app and upload it to the Appstores under your account! As a Lifetime-Deal! Remember how much other deals charge monthly to have a mobile app added to a Deal? They give this Feature already on Tier 3 for under 200 Dollars!
Tier 4 is only more users, 279 Dollars, and I guess when I ever have 100k active (!) users in my community I don´t have to worrie about any money anymore. I will certainly get Tier 4 (right now I have Tier 3), but I doubt I will ever need that much of users.
Nice add-on: If you buy multiple licenses you can handele them all in one Admin-Account. And I also think about buying some more of the licenses ... the deal is really, really good.
Back to the service itself: I have not tested so much of it. Typical stuff: Translations are not complete and not acurate, some things are confusing, nothing that worries me in the moment.
I will add more comments to this review and update it if I feel the need for, but in the moment this is a straight and very thankfull 5-taco-review!
All the best, Julian!
Founder Team
Amit_AtomChat
May 9, 2024
Wow!!! At the end of the day, this is what matters for us creators.
Reviews are a way of knowing that what we put out there matters and helps.
Verified purchaser
Appsumo LTD would not activate - Appsumo Support unhelpful
I was excited about Atomchat but could not activate the account. Appsumo Support did not resolve the issue and sent me irrelevant advice on using a different email. This was NOT the case here. I never had an account with any email. I tried countless different emails and none would work. Had to refund even though I wanted to use this product. Appsumo Support offered to activate manually and then never did. Appsumo support failed me.
Rashmi_AtomChat
May 9, 2024Hi Sumo-ling,
We sincerely apologize for the inconvenience you faced, and we hope to have the opportunity to make things right and help you use AtomChat.
Can you please drop an email to support@atomchat.com and share your account details with us? you can address the email to Rashmi and I'll look into it.
We look forward to having you onboard!
Share AtomChat
Verified purchaser
Not working with my WP SITE
Chat box only is active on my site if I am working from the dashboard. Once I log out then the chat stops working. Sound notifications are not working either. I have not tested anything else and won't until I can at least get the basics working and then I'll come back with a review.
I want this to work but so far its a no go.
Amit_AtomChat
May 9, 2024Hi CarlsSumo,
Please write us on support[at]atomchat[dot]com. I believe this is an integration issue and the team will help resolve this and get your AtomChat up and running.
Thank you for your patience :)
Share AtomChat
Verified purchaser
Good Purchase Choice for Us
I have to say, I've read reviews that weren't terribly happy with customer support. I've honestly had the opposite experience. I needed help in integrating with software that was not on their integrations list back when I bought on the first LTD they offered. The atomchat team was incredibly helpful, went in with custom coding and had everything working seamlessly in no time. They helped when I wanted to make changes to my format or didn't realize where to enable and disable things in the dashboard back then (my bad not theirs...but they were great about helping and everything was easy peasy clear from there). They helped again when I asked about being grandfathered into this new LTD deal. Maybe I've been lucky, but all their support was done in a timely professional helpful effective manner. I've had no issues with atomchat on our site in the two years it's been there. Before getting atomchat, our people were communicating by email and social sites, sharing files with we-transfer, doing video chats with zoom...a lot of messy back and forth all over the place. With atomchat they could do screensharing while working on projects, share those larger files without any outside services, collaborate on documents, communicate with video calls, audio call etc all in our own branded site. We haven't used the fact it allows people to communicate in their own languages with auto translation, but figure that will make it easier for anyone anywhere to collaborate all in one place. Never had an issue with the software running well. For all the reasons above...they get five taco's from me.
Rashmi_AtomChat
May 9, 2024Thank you so much!
Share AtomChat
Verified purchaser
Slow support / impossible to integrate alone
Hi,
Before buying I asked a question about the platform I use.
I was told that they will help me integrate with my platform.
I tried by myself then when I couldn't get it I contacted support to help me.
Support sometimes responds after more than a week.
I asked to activate the "social login".
It took a while, then finally they told me there was something wrong with it.
I asked again to help me with the integration.
Support still took a while to respond to me.
They asked me to make an appointment online.
But my main language is not English so I would have preferred chat or email support.
So since then, I have never been able to put Atomchat into production.
Amit_AtomChat
May 9, 2024Hello Vincent,
I am sorry for the slow support responses.
The social login had started misbehaving recently and has been fixed. It is in QA at the moment and will be released shortly.
I will advise the support team to go online on a chat session with you and help you with your outstanding integration issues.
Thank you for your kind patience with us.
Share AtomChat
Verified purchaser
Awesome Community Chatroom
This is a nifty chat application that can be embedded quickly and almost anywhere. I really like it a lot for what it is, a simple and clean chat application. It has a solid set of features such as file sharing, audio calls, and whiteboard. On the admin side, it is very powerful regarding what kind of access, user settings, and features you which to include in each segment.
The UI is okay, I wish I could customize it further and make a dark mode as well as have it automatically load and open to the groups page rather than contacts page. I think this is important so that people understand what they are landing on when they open your chatroom page, especially for the first time, and you want them to navigate quickly to designated groups.
Amit_AtomChat
May 9, 2024Thank you for your endorsement, dynolion :)
We have planned a few revamps this year-next year and that includes a UI rewrite :)
Share AtomChat
Verified purchaser
Great deal!
This deal came at the right time as we are currently developing a marketplace for freelance architectural design work and needed a chat solution. It offers almost everything you need for a marketplace, including real-time chat, video chat, audio call and screen sharing, whiteboard as well as an extensive administration interface and content moderation capabilities. We purchased license Tier 4. We haven't tried everything yet, but the deal is great and the solution very promising!
Thank you AtomChat for bringing this deal to the Sumolings!
Amit_AtomChat
May 9, 2024Thanks Tom and welcome aboard! :)
Share AtomChat
Verified purchaser
UPDATED REVIEW
I don't know if my first review is still visible after I ask the AppSumo Team to change my Taco rating from one to five. If it is still showing, you will see I had a lot to criticise. Unfortunately, I hadn't been able to actually try AtomChat, so my review was more about the company and their support and service.
Amit apologised, and the way he owned the problems and made no effort to find an excuse meant a lot. It is a rare quality to be able to completely own your mistakes and instead of passing it off as someone else's problem actually accepting that you got things a bit wrong. I want to thank Amit for this, it went a long way. Before this response, I was so close to just taking a refund and forgetting about AtomChat.
I am so pleased that I didn't. Once I got the information I needed it took me no time to get AtomChat up and running. There are a lot of settings you can change to customise and alter the way it works with your website. I am only using it with my team for now, as the website hasn't launched just yet, but I love it, this is going to give me a fantastic extra feature for my new project.
It has been several days since my last comments on AtomChat, I have had some family stuff to deal with so I couldn't get back to this review sooner. But I want everyone to know that AtomChat a quality, stable product with a lot of potential to become even better as long as their Team continues to invest in it. The company behind the product have a lot of passion and belief in AtomChat, and they want your experience of the system to be first class. Hopefully, I won't have much need to ask them for support, but I know that if I do they will be there when I need them.
If you run an online community, and AtomChat can be integrated with the systems you run (they connect to a lot of platforms so chances are it will), you should take a close look at AtomChat. The fact that you can have your users connecting through text, audio, and video without your servers taking the load means you have one less thing to worry about, and your members/users will love the extra features you are giving them.
I spent a lot of time thinking about the new rating. One Taco to Five is a massive leap. I thought maybe I should change it to four, as I did have the communication issues. If they had come back with excuses or tried to pass any of the blame on to me I probably wouldn't have even kept the deal. But the fact they responded in the way they did really helped. Yes, four Tacos is good, but the product deserves five in my opinion. I do believe they accept their service was not good enough, and I'm confident they will try harder to get it right. Because of that, and because without any of the issues I experienced I would have given five Tacos from the off, I've decided to give them what I feel they deserve - the highest rating.
Thank you AtomChat, and especially Amit, I'm so glad I didn't take that refund.
Amit_AtomChat
May 9, 2024Thanks Marc, for the kind words and the updated review.
It means a lot to everyone here at AtomChat.
At the end of the day, we are building these products to help you solve your problems. And when you find true value in what we have built, it makes our day/month/year :)
Thanks again for not giving up on AtomChat and letting us fix the gaps we have in support.
Share AtomChat
Verified purchaser
Recommended
it is a service that I saw born, I bought and I already knew cometchat, atomchat did not encounter any problems we bought two tier3 licenses.
We are working on the first one, the support is good and it is also becoming fast, Shoaib has always responded efficiently to us.
Next week we hope to finish the first site and then try the IOS, Android and PC applications.
thank you
marcello
Share AtomChat
Verified purchaser
Recommended
it is a service that I saw born, I bought and I already knew cometchat, atomchat did not encounter any problems we bought two tier3 licenses.
We are working on the first one, the support is good and it is also becoming fast, Shoaib has always responded efficiently to us.
Next week we hope to finish the first site and then try the IOS, Android and PC applications.
thank you
marcello
Share AtomChat
Verified purchaser
Recommended
it is a service that I saw born, I bought and I already knew cometchat, atomchat did not encounter any problems we bought two tier3 licenses.
We are working on the first one, the support is good and it is also becoming fast, Shoaib has always responded efficiently to us.
Next week we hope to finish the first site and then try the IOS, Android and PC applications.
thank you
marcello
Share AtomChat
Verified purchaser
Very Unique tool for collaboration
This is a powerful chat solution that integrates easily with your website and augments communication and collaboration within the community without having to exit the app for a third party provider. It integrates really well and you can customise almost everything down to your preferences.
Users can text chat, voice video chat, and collaborate. And with 2 codes and above you get screen sharing and with 3 codes white label and email notifications with 50K users. Honestly, don't think I will reach that limit but glad to know that expansion won't be an issue.
It has multiple language support and conversion built in. I am yet to try these as its currently in one language now, but again good to know I don't have to upgrade or depend on G-translate for that.
The concurrent user limit is 500 for now. This shouldn't be a problem for my online class but would like to see what the team does about raising this.
Would have loved to see more storage space. currently not sure how quickly 5 GB will get exhausted. Would it be possible to connect to an external provider (G-drive?) so that I don't have to delete to free up space?
Overall, Ia m very pleased. Can see this replace multiple apps including a collaborative whiteboard app for which alone I paid 100 bucks.
Wishing you success and growth :)
Share AtomChat
Verified purchaser
Subatomic genius
Atomchat has bars and social get togethers all over my sites. I am able to reach around and find new clients.
Sonakshi_AtomChat
May 9, 2024Thank You for the awesome review! We are delighted to have you onboard and thrilled that we can help you reach out to new clients!
Happy Chatting :)
Share AtomChat
Verified purchaser
Very impressive!
When looking for chat services for our website that are not only fast, but also user-friendly I came across with AtomChat. They have a lot of quality features that I was looking for, I decided to give it a try, and I am so glad I did. Fantastic product and the customer service are outstanding! Very happy to offer this great future to our website users. Definitely highly recommended!!
Sonakshi_AtomChat
May 9, 2024Thank You so much for your kind words!
We are thrilled to have you onboard and your message has really boosted our confidence and validated what we are trying to build :)
Share AtomChat
Verified purchaser
NICE!
I IMMEDIATELY saw the value of AtomChat compared to other chats I've previously used. and when i saw ALL the options you can chose from to customize it down to the ringer sound.MAN!!!! IM SOLD and STILL messing with the bells and whistles now.. i Just purchase 3 codes. i know an #INVESTMENT!! don't miss out... this is a steal.
Rashmi_AtomChat
May 9, 2024Hi! Thank you so much for the tacos and an awesome review! Happy that you are able to make the most of our admin control possibilities to tailor the experience for your users :)
Happy chatting!
Share AtomChat
Verified purchaser
Looking great!
I am now playing around with Atomchat since half a day. This software is really stable and I know the company since a long time.
Atomchat exactly does what is should: Chat! They don´t try to be a Webinar-Script or an alternative phone-company, they do CHAT. And they do it good. It can integrate with nearly every important software: Wordpress (Buddypress, Buddyboss), Joomla (EasySocial, JomSocial,...) and even stuff like Xenoform or Moodle. And the integration is not only "show the App on the page", it´s a complete integration with User-Database, Avatars, Group-Sync and so on. Really well done! So it´s pretty simple: If you need "Chat" on your website, this is the deal for you. If you need anything else, you should look for a different software.
I am really (!) impressed by the deal as it is immense generous. Yes, like always there will come up some sumolings and "ask for more". It´s theire instinct to ask for more, but it makes sense to look at the deal before asking for more:
For 49 Dollars/Tier 1 you get 10.000 (!) aktive users! Not a one-time-limit but monthly! That´s huge, I never had an (own) Community with 10k active (!) users every month.
For 189 Dollars/Tier 3 you get 50k monthly active users and the whitelabeled app. An own app! You can download the app and upload it to the Appstores under your account! As a Lifetime-Deal! Remember how much other deals charge monthly to have a mobile app added to a Deal? They give this Feature already on Tier 3 for under 200 Dollars!
Tier 4 is only more users, 279 Dollars, and I guess when I ever have 100k active (!) users in my community I don´t have to worrie about any money anymore. I will certainly get Tier 4 (right now I have Tier 3), but I doubt I will ever need that much of users.
Nice add-on: If you buy multiple licenses you can handele them all in one Admin-Account. And I also think about buying some more of the licenses ... the deal is really, really good.
Back to the service itself: I have not tested so much of it. Typical stuff: Translations are not complete and not acurate, some things are confusing, nothing that worries me in the moment.
I will add more comments to this review and update it if I feel the need for, but in the moment this is a straight and very thankfull 5-taco-review!
All the best, Julian!
Amit_AtomChat
May 9, 2024Wow!!! At the end of the day, this is what matters for us creators.
Reviews are a way of knowing that what we put out there matters and helps.
So, Thank you Julian for that generous review :)
Share AtomChat