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Member since: Apr 2016Deals bought: 159
1 stars
1 stars
Posted: Jul 27, 2021

Slow support / impossible to integrate alone

Hi,

Before buying I asked a question about the platform I use.

I was told that they will help me integrate with my platform.

I tried by myself then when I couldn't get it I contacted support to help me.

Support sometimes responds after more than a week.

I asked to activate the "social login".

It took a while, then finally they told me there was something wrong with it.

I asked again to help me with the integration.

Support still took a while to respond to me.

They asked me to make an appointment online.

But my main language is not English so I would have preferred chat or email support.

So since then, I have never been able to put Atomchat into production.

Founder Team
Amit_AtomChat

Amit_AtomChat

May 9, 2024

Hello Vincent,

I am sorry for the slow support responses.

The social login had started misbehaving recently and has been fixed. It is in QA at the moment and will be released shortly.

I will advise the support team to go online on a chat session with you and help you with your outstanding integration issues.

Thank you for your kind patience with us.

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