i’ve spent registered to avomap and spent 3 credits to export one video. unfortunately, when i want to download it (on the web site or from the email received), i get the following error message. whats the problem? how can i get my video?

This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>E3P9RV1M5QEGSPH8</RequestId><HostId>xJG3g6gLNgOLMg6WFonNWM2/MqwHJwHxoCMeMIo7BocqHZEkSpfVh62Fu8AsTyMDbvMh02g8zj9aRfomX2v9WZ+0ggkQYfWQ</HostId></Error>